In episode three of The Tow Trend Podcast, Dennis McGowan and Shelli Hawkins host Mike Porter, founder of TDR Way — a leading dispatch training program — to share insights on how dispatch strategy can make or break towing business success. How should you think about dispatch and customer service? What role does (and should) technology play? What’s one change you can make today to enhance your dispatching approach. Hit play to find out! 

What You’ll Get: 

• A mind shift to change how you think about dispatch and customer service 

• What 3 questions you should be asking your dispatchers every day 

• A million-dollar takeaway you can use today  
  (Short on time? Jump to the 11:30 minute mark in the podcast!) 

• Science-backed ways to help dispatchers manage stress 

And, Mike and our hosts gaze into their crystal ball and share what the future of dispatch might look like 

Tune in for insights, stories, predictions, and hot takes from towing and recovery experts, educators, influencers, and community members from America's most essential industry. 

Learn more: https://autura.com 

In episode two of The Tow Trend Podcast, our hosts, Dennis McGowan and Shelli Hawkins, chat with towing industry experts and special guests Shane Coleman (ERSCA) and Bear Godfrey (WreckMaster), for a dynamic discussion on the evolving importance of safety and training.

Catching these four busy professionals for a sit-down conversation wasn’t easy, but we’ve seized the opportunity to capture their perspectives on one of the industry’s hottest topics.

With Shelli’s sharp wit and Dennis’ signature broadcaster voice guiding the conversation, our hosts draw out juicy nuggets of insight about what a strong safety culture looks like, overlooked safety blind spots, and more.

What You'll Get:

• Changes in training over the last 30 years
• The difference between how trained vs. untrained operators handle towing and recovery situations
• Common, avoidable training mistakes
• The one action every owner should take right now
• 🍕Everyone’s favorite pizza chain

Enjoy this rare opportunity to “not just listen, but listen to understand” how towers, fleet managers, and other industry experts can benefit from making training and safety a priority for America’s most essential industry.

Resources: ERSCAtraining.org | WreckMaster.com | Autura.com

Finally, a towing podcast by people who've actually run the trucks, built the tech, and lived in the trenches! Hosts Shelli Hawkins and Dennis McGowan bring decades of street-level experience and insider knowledge to launch The Tow Trend Podcast.

Dennis shares wild stories from his days running 70+ trucks in NYC (including his first call - a car crashed INSIDE a laundromat), while Shelli reveals how she became the industry's secret weapon for implementing game-changing technology.

But this isn't just war stories. They're breaking down Autura's explosive State of Towing Report: 72% of towers are jacking up prices in 2025. Insurance costs are crushing operators. Good employees are impossible to find and even harder to keep.

What You'll Get:

• Raw industry intel from the front lines
• Proven strategies to combat rising costs
• Why losing cheap customers makes you money
• Insider preview of upcoming industry webinars

For towers, fleet managers, and anyone who wants the real story behind America's most essential industry.

Learn more: https://autura.com