The Travel Agent Guide

The Travel Agent Guide

By Byrd Bergeron and Haley DeCarloBusinessMarketing
Download on the App Store

The Travel Agent Guide episodes

  • The Numbers Every Travel Advisor Should Know

    In this episode of The Travel Agent Guide Podcast, we break down one of the most important—and often overlooked—parts of building a sustainable travel business: knowing your numbers and understanding what it actually takes to become profitable.

    Booking more trips doesn't automatically mean making more money. If you're not paying attention to your commission percentage, fees, hours invested, and overall profitability, you could be doing a lot of work without building the income you deserve.

    Join us as we discuss practical strategies for increasing your earning potential, protecting your commission, and approaching your travel business with a more intentional, numbers-driven mindset.

    ⏱️ Timestamps

     00:00:00 Introduction
     00:00:43 The Numbers Travel Advisors Need to Know
     00:01:23 Setting Your Commission Goal
     00:03:03 Why You Should Aim for 15–20% Commission
     00:03:45 Stop Waiting Until the End to Calculate Your Earnings
     00:04:09 How to Build Commission Into a Trip
     00:06:03 Building a Profitable FIT Itinerary
     00:08:31 Making Lower-Commission Cruises More Profitable
     00:09:19 Adding Pre- & Post-Cruise Travel
     00:10:04 Why Full-Service Travel Planning Matters
     00:12:06 Using Planning Fees to Increase Profitability
     00:13:51 Adding Commission Without Getting Price Checked
     00:15:25 Why Packaging Makes Price Comparisons Harder
     00:16:42 Why You Shouldn't Feel Guilty About Charging More
     00:18:49 Understanding Take-Home Pay as a Travel Advisor
     00:19:28 Tracking Monthly & Projected Commissions
     00:20:25 Working Backward From Your Income Goals
     00:21:47 Calculating the Hours You Invest in Each Trip
     00:23:19 Client Red Flags That Can Hurt Profitability
     00:24:30 When to Charge a Higher Fee—or Walk Away
     00:25:39 Learning From Low-Commission Bookings
     00:26:33 Choosing Products That Support Your Income Goals
     00:26:56 A $40,000 Booking With No Commission
     00:27:52 Using a Spreadsheet to Protect Your Profit Margin
     00:29:44 Making the Numbers Work for Every Trip 


    👍 Enjoyed this episode? Be sure to Like, Subscribe, and turn on notifications so you never miss a new episode.

    Watch it on YouTube: ⁠https://youtu.be/h3OPqlasokg⁠

    Listen on Apple Podcast: ⁠https://podcasts.apple.com/us/podcast/the-travel-agent-guide/id1867119101⁠

    Listen on Spotify: ⁠https://open.spotify.com/show/5K53T5NZLJquHPqp7n9cqc?si=04c348e9b4c44250⁠

    Follow us on Instagram: ⁠https://www.instagram.com/thetravelagentguide_/⁠

    Follow us on Facebook: ⁠https://www.facebook.com/profile.php?id=61586375433609⁠

    💬 Question: What's been the biggest challenge you've faced when introducing consultation fees or building trust with new clients? Let us know in the comments!

    #TheTravelAgentGuide #TravelAgentGuidePodcast #TravelAdvisor #TravelAgent #TravelBusiness #TravelAgentTips #TravelAdvisorLife #TravelIndustry #TravelProfessional #TravelSales #Commission #BusinessProfitability #ConsultationFee #BusinessGrowth #TravelBusinessTips

    38 min
  • How to get every client to pay your fee

    Why do some travel advisors confidently charge consultation fees while others struggle to get clients to say yes?

    The answer isn't simply how you present your fee—it's everything you do before you ever ask for it.

    In this episode of The Travel Agent Guide Podcast, Byrd and Haley share the strategies they use to build trust before the consultation, create meaningful client connections, communicate their process with confidence, and position themselves as trusted travel advisors clients are excited to invest in. From pre-consultation preparation to explaining your value, they reveal practical techniques that can dramatically increase client confidence and make paying your fee feel like a natural next step.

    Whether you're just starting to charge consultation fees or looking to improve your consultation process, this episode is packed with actionable strategies you can implement immediately.

    ⏱️ Timestamps

    00:00 Introduction

    01:08 Why Clients Pay Consultation Fees

    03:26 Building Trust Before the Consultation

    07:23 Why Video Calls Build Stronger Client Relationships

    10:43 Creating Repeat Clients Through Personalization

    12:21 Preparing for Every Consultation

    14:19 Building Trust During the First Few Minutes

    17:42 Explaining Your Planning Process

    21:55 Leveraging Your Team to Build Credibility

    24:12 How to Introduce Consultation Fees

    26:16 Explaining How Travel Advisors Get Paid

    29:01 Setting Clear Next Steps for Better Conversions


    👍 Enjoyed this episode? Be sure to Like, Subscribe, and turn on notifications so you never miss a new episode.

    Watch it on YouTube: ⁠https://youtu.be/h3OPqlasokg⁠

    Listen on Apple Podcast: ⁠https://podcasts.apple.com/us/podcast/the-travel-agent-guide/id1867119101⁠

    Listen on Spotify: ⁠https://open.spotify.com/show/5K53T5NZLJquHPqp7n9cqc?si=04c348e9b4c44250⁠

    Follow us on Instagram: ⁠https://www.instagram.com/thetravelagentguide_/⁠

    Follow us on Facebook: ⁠https://www.facebook.com/profile.php?id=61586375433609⁠

    💬 Question: What's been the biggest challenge you've faced when introducing consultation fees or building trust with new clients? Let us know in the comments!

    #TravelAgentGuide #TravelAdvisor #TravelBusiness #ConsultationFees #TravelSales #ClientConsultation #TravelAgent #BusinessGrowth #SalesStrategy #TravelAdvisorLife #TravelIndustry #TravelPodcast

    45 min
  • How to get every client to pay your fee

    Why do some travel advisors confidently charge consultation fees while others struggle to get clients to say yes?

    The answer isn't simply how you present your fee—it's everything you do before you ever ask for it.

    In this episode of The Travel Agent Guide Podcast, Byrd and Haley share the strategies they use to build trust before the consultation, create meaningful client connections, communicate their process with confidence, and position themselves as trusted travel advisors clients are excited to invest in. From pre-consultation preparation to explaining your value, they reveal practical techniques that can dramatically increase client confidence and make paying your fee feel like a natural next step.

    Whether you're just starting to charge consultation fees or looking to improve your consultation process, this episode is packed with actionable strategies you can implement immediately.

    ⏱️ Timestamps

    00:00 Introduction

    01:08 Why Clients Pay Consultation Fees

    03:26 Building Trust Before the Consultation

    07:23 Why Video Calls Build Stronger Client Relationships

    10:43 Creating Repeat Clients Through Personalization

    12:21 Preparing for Every Consultation

    14:19 Building Trust During the First Few Minutes

    17:42 Explaining Your Planning Process

    21:55 Leveraging Your Team to Build Credibility

    24:12 How to Introduce Consultation Fees

    26:16 Explaining How Travel Advisors Get Paid

    29:01 Setting Clear Next Steps for Better Conversions


    👍 Enjoyed this episode? Be sure to Like, Subscribe, and turn on notifications so you never miss a new episode.

    Watch it on YouTube: ⁠https://youtu.be/h3OPqlasokg⁠

    Listen on Apple Podcast: ⁠https://podcasts.apple.com/us/podcast/the-travel-agent-guide/id1867119101⁠

    Listen on Spotify: ⁠https://open.spotify.com/show/5K53T5NZLJquHPqp7n9cqc?si=04c348e9b4c44250⁠

    Follow us on Instagram: ⁠https://www.instagram.com/thetravelagentguide_/⁠

    Follow us on Facebook: ⁠https://www.facebook.com/profile.php?id=61586375433609⁠

    💬 Question: What's been the biggest challenge you've faced when introducing consultation fees or building trust with new clients? Let us know in the comments!

    #TravelAgentGuide #TravelAdvisor #TravelBusiness #ConsultationFees #TravelSales #ClientConsultation #TravelAgent #BusinessGrowth #SalesStrategy #TravelAdvisorLife #TravelIndustry #TravelPodcast

    45 min
  • How Better Consultations Lead to More Bookings

    How Better Consultations Lead to More Bookings 

    Why are potential clients ghosting you, booking direct, or choosing another travel advisor?

    The answer might not be your pricing, it could be your consultation process.

    In this episode of The Travel Agent Guide Podcast, Byrd and Haley break down the strategies that help travel advisors build trust, ask better questions, create urgency without pressure, handle objections, and confidently guide clients toward booking. They also share practical follow-up techniques that can significantly improve your close rate and help you turn more leads into loyal clients.

    Whether you're a new travel advisor or looking to refine your sales process, this episode is packed with actionable tips you can start using immediately.

    ⏱️ Timestamps

    00:00 Introduction
    00:58 Why Travel Advisors Lose Sales
    03:06 Building Trust First
    04:45 Asking Better Questions That Matter
    10:45 Creating a Sales Process That Converts
    13:41 Presenting Like a Professional
    21:39 Creating Urgency Without Pressure
    30:23 Handling Common Client Objections
    38:43 Asking for the Booking with Confidence
    41:39 Why Follow-Up Wins More Sales
    54:38 Travel Agent Guide Live Event
    56:03 Final Takeaways

    👍 Enjoyed this episode? Be sure to Like, Subscribe, and turn on notifications so you never miss a new episode.

    Watch it on YouTube: https://youtu.be/h3OPqlasokg?si=7BaCK1HKQfQGH6gE 

    Listen on Apple Podcast: https://podcasts.apple.com/us/podcast/the-travel-agent-guide/id1867119101 

    Listen on Spotify:  https://open.spotify.com/episode/4q7pdIn4YZvohSopBi2OG2?si=JWpRPlZeTsyQBjSbZkz_YA 

    Follow us on Instagram: https://www.instagram.com/thetravelagentguide_/ 

    Follow us on Facebook: https://www.facebook.com/profile.php?id=61586375433609 

    💬 Question: What's the biggest challenge you face during client consultations? Let us know in the comments!

    #TravelAgentGuide #TravelAdvisor #TravelSales #TravelBusiness #SalesTraining #ClientConsultation #BusinessGrowth #TravelAdvisorLife #TravelIndustry #TravelPodcast

    58 min
  • The Conversation That Could Save Your Clients Thousands

    In this episode of The Travel Agent Guide Podcast, Byrd and Haley dive into one of the most important conversations every travel advisor should have with their clients, travel insurance.

    Many travelers see travel insurance as an optional expense, but knowing how to confidently educate clients about coverage, respond to objections, and build insurance into your booking process can protect your clients from unexpected financial losses while protecting your business as well.

    Join us as we share practical strategies, real client stories, and proven techniques for presenting travel insurance with confidence, without feeling pushy or salesy.

    00:00 Why travel insurance should never be optional

    00:52 Why "I don't need travel insurance" should concern every advisor

    01:43 Building travel insurance into your client workflow

    03:04 Protecting yourself legally with insurance acceptance and declination forms

    04:31 What travel insurance doesn't always cover

    06:53 Why advisors should never answer policy-specific questions

    08:51 Following up after clients initially decline insurance

    10:24 Why documenting every insurance decision matters

    12:39 Introducing travel insurance during the consultation process

    13:45 Handling the "We're young and healthy" objection

    15:17 Explaining trip interruption and travel delay coverage

    15:47 Why medical emergencies abroad can become extremely expensive

    17:16 Lost baggage claims and real-life travel insurance success stories

    18:37 Using assistants and automation to quote travel insurance

    19:19 Protecting your cancellation fees with insurance

    20:45 Commission protection for travel advisors

    21:29 Understanding the policies you sell

    23:06 Staying up to date with changing insurance policies

    23:32 Valuable policy add-ons clients appreciate

    24:19 Third-party insurance vs. supplier insurance

    26:33 Why comprehensive coverage matters more than the cheapest option

    28:19 Final takeaways for confidently selling travel insurance

    32:15 Travel Agent Guide Summit announcement

    Whether you're a new travel advisor or a seasoned professional, this episode will help you confidently educate clients, reduce liability, and make travel insurance a natural part of every booking.

    Travel insurance isn't just another product—it's one of the best ways to protect your clients, build trust, and demonstrate your expertise.

    🎧 Subscribe for more practical strategies, honest conversations, and actionable advice to help you build a stronger travel business.

    Spotify: ⁠⁠⁠https://open.spotify.com/show/5K53T5NZLJquHPqp7n9cqc? si=83825c685a1a4023

    Apple Podcast: https://podcasts.apple.com/ph/podcast/the-travel-agent-guide/id1867119101

    Instagram: ⁠⁠⁠https://www.instagram.com/thetravelagentguide_/

    Facebook Page: ⁠⁠⁠https://www.facebook.com/profile.php?id=61586375433609

    Have questions or want to share your own experiences discussing travel insurance with clients? Join our Facebook community, The Travel Agent Guide, where travel advisors connect, learn, and grow together.

    #TheTravelAgentGuide #TravelAgentGuidePodcast #TravelInsurance #TravelAdvisor #TravelAgent #TravelBusiness #TravelIndustry #TravelProfessional #TravelTips #TravelSales #ClientEducation #TravelPlanning #BusinessGrowth #InsuranceEducation #TravelAdvisorLife


    34 min
  • Mastering the Budget Conversation That Changes Everything

    In this episode of The Travel Agent Guide Podcast, we tackle one of the most important conversations every travel advisor will have with their clients—budget. Discussing money can feel uncomfortable, but understanding your client's priorities, setting realistic expectations, and recommending the right experience is what separates a booking agent from a trusted travel advisor.

    Join us as we discuss practical strategies for navigating budget conversations with confidence, building trust, and helping clients get the most value from their investment without making assumptions.


    00:00:00 - Welcome to The Travel Agent Guide

    00:00:44 - Why Budget Conversations Matter

    00:02:04 - How to Start the Budget Conversation

    00:02:43 - Understanding Why Your Client Is Traveling

    00:03:23 - Why Budget Doesn't Belong on Your Inquiry Form

    00:04:03 - Understand the Trip Before Discussing Budget

    00:05:25 - The Italy Budget Reality Check

    00:06:34 - Build Trust Before Talking About Money

    00:07:07 - What Removing the Budget Field Taught Us

    00:08:30 - How to Answer "How Much Does It Cost?"

    00:09:27 - Setting Realistic Budget Expectations

    00:10:14 - Getting Clients to Share Their Budget First

    00:12:01 - When Clients Say, "You're the Expert"

    00:12:59 - Breaking Down Trip Costs

    00:13:52 - Helping Clients Find a Realistic Budget

    00:15:03 - What to Do When Clients Say, "I Don't Have a Budget"

    00:16:47 - Using Humor to Make Budget Conversations Easier

    00:18:30 - How to Decline Unrealistic Budgets Professionally

    00:19:36 - Why Specializing Makes You a Better Advisor

    00:22:01 - Stretching a Client's Budget

    00:22:46 - Finding Your Client's "Scare Point"

    00:23:32 - Upselling by Creating More Value

    00:25:05 - Respecting Your Client's Budget

    00:27:39 - Lessons Learned from Difficult Budget Conversations

    00:29:57 - Setting Expectations Beyond the Trip Price

    00:30:43 - Learning from Client Feedback

    00:31:59 - Final Budget Tips Every Travel Advisor Should Know

    00:33:18 - Travel Advisor Coaching with Haley

    00:33:59 - Closing Remarks


    Whether you're a new travel advisor or an experienced professional, this episode provides practical guidance on confidently navigating budget conversations, educating your clients, and delivering recommendations that truly serve their needs.

    Budget conversations don't have to feel uncomfortable—they're an opportunity to build trust, demonstrate your expertise, and create unforgettable travel experiences that keep clients coming back year after year.

    Follow us on social media to stay updated:

    📲 YouTube:⁠⁠⁠ ⁠https://bit.ly/4c6QyGn⁠⁠

    ⁠⁠Spotify:⁠⁠⁠ ⁠https://open.spotify.com/show/5K53T5NZLJquHPqp7n9cqc⁠⁠⁠⁠

    Apple Podcast:⁠⁠⁠ ⁠https://bit.ly/4dEqnYT⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠

    Instagram:⁠⁠⁠ ⁠https://bit.ly/3OgmpeE⁠⁠⁠⁠

    Facebook Page:⁠⁠⁠ ⁠https://www.facebook.com/profile.php?id=61586375433609⁠

    If you’re looking for more support, community, and a place to ask questions, make sure to join our Facebook group, Travel Agent Guide. It’s a space filled with advisors at all levels sharing advice, wins, struggles, resources, and real conversations about growing in this industry. You do not have to figure this business out alone. ⁠https://www.facebook.com/share/g/1FRSvV6oru/⁠

    TravelAgent #TravelAdvisor #FlightBookings #TravelBusiness #TravelAgentLife #TravelTips #BookingTips #TravelRevenue #TravelSales #ClientService #TravelMarketing #AgencyGrowth #TravelAgentsOfInstagram #TravelPros #TravelIndustry

    35 min
  • Why Actually Traveling Is a Game Changer for Your Business

    In this episode of The Travel Agent Guide Podcast, we tackle a fundamental truth about running a successful travel business, the undeniable power of firsthand experience. You can read every brochure and attend every webinar, but nothing transforms your authority like getting out from behind your laptop and seeing the world.


    00:00:00 - Why travel matters as a travel advisor

    00:01:24 - Travel where your clients want to go

    00:02:29 - Creating "wow" moments that generate inquiries

    00:03:33 - Christmas Markets: Ireland vs. Munich experience

    00:06:07 - How to choose the right FAM trip strategically

    00:08:18 - Why traveling less can grow your business more

    00:08:58 - Haley's annual travel strategy

    00:11:05 - Taking top advisors to Machu Picchu

    00:12:14 - Understanding the true cost of FAM trips

    00:13:01 - Turning travel experiences into sales

    00:14:12 - Using your trips in email marketing and client communication

    00:15:14 - You don't have to travel somewhere to sell it

    00:16:08 - Confidence through research vs. personal experience

    00:17:35 - The biggest value of traveling as an advisor

    00:19:42 - What FAM trips are really like

    00:20:59 - Supplier relationships and why they matter

    00:24:07 - FAM Trip Do's & Don'ts

    00:25:09 - Don't spend your FAM trip working

    00:27:19 - Maintain professionalism and represent suppliers well

    00:28:05 - Always come prepared with thoughtful questions

    00:29:19 - Take notes, photos, and videos for future marketing

    00:30:14 - Create social media content while you're in destination

    00:31:24 - Track expenses and understand tax deductions

    00:32:56 - Final advice: Book a FAM for 2027

    00:33:09 - Choose trips your clients actually want to buy

    00:34:33 - Balancing strategy with passion

    00:35:35 - Travel Agent Guide Live Workshop announcement

    00:36:25 - Closing remarks


    Follow us on social media to stay updated:

    📲 YouTube:⁠⁠⁠ ⁠https://bit.ly/4c6QyGn⁠⁠

    ⁠⁠Spotify:⁠⁠⁠ ⁠https://open.spotify.com/show/5K53T5NZLJquHPqp7n9cqc⁠⁠⁠⁠

    Apple Podcast:⁠⁠⁠ ⁠https://bit.ly/4dEqnYT⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠

    Instagram:⁠⁠⁠ ⁠https://bit.ly/3OgmpeE⁠⁠⁠⁠

    Facebook Page:⁠⁠⁠ ⁠https://www.facebook.com/profile.php?id=61586375433609⁠

    If you’re looking for more support, community, and a place to ask questions, make sure to join our Facebook group, Travel Agent Guide. It’s a space filled with advisors at all levels sharing advice, wins, struggles, resources, and real conversations about growing in this industry. You do not have to figure this business out alone. ⁠https://www.facebook.com/share/g/1FRSvV6oru/⁠

    TravelAgent #TravelAdvisor #FlightBookings #TravelBusiness #TravelAgentLife #TravelTips #BookingTips #TravelRevenue #TravelSales #ClientService #TravelMarketing #AgencyGrowth #TravelAgentsOfInstagram #TravelPros #TravelIndustry

    37 min
  • Responding to Negative Feedback: Doing the Right Thing

    In this episode of The Travel Agent Guide Podcast, we tackle one of the most challenging parts of running a travel business—responding to negative feedback. Every travel advisor will eventually receive a complaint or less-than-perfect review, but how you respond can either strengthen your reputation or damage it.

    Join us as we discuss practical strategies for handling difficult client situations with professionalism, empathy, and integrity while staying true to your business values.


    00:00:00 - Introduction to the Proven Sales Process

    00:00:54 - Building a Repeatable Sales System

    00:02:48 - Step 1: The Client Consultation

    00:04:01 - Mapping the Client Journey

    00:06:36 - Why Video Consultations Matter

    00:09:48 - Handling Zoom Objections

    00:11:51 - Preparing Before the Consultation

    00:13:23 - Researching Your Client

    00:14:47 - Qualifying the Right Clients

    00:16:05 - Asking the Right Questions

    00:18:32 - Ending the Consultation Effectively

    00:19:04 - Discussing Budget & Deposit Timing

    00:22:24 - Scheduling the Proposal Call

    00:23:15 - Fees, Forms & Next Steps

    00:25:39 - Step 2: Research & Design

    00:25:51 - Step 3: The Proposal Presentation

    00:28:53 - Getting Every Decision-Maker Involved

    00:31:18 - Presenting the Itinerary as a Story

    00:35:45 - Personalizing the Client Experience

    00:38:04 - Closing the Sale with Confidence

    00:40:42 - Creating Urgency Without Pressure

    00:45:24 - Handling Client Hesitation

    00:47:27 - What Happens After Booking

    00:48:38 - Final Thoughts

    Follow us on social media to stay updated: 

    📲 YouTube:⁠⁠⁠ ⁠https://bit.ly/4c6QyGn⁠⁠

    ⁠⁠Spotify:⁠⁠⁠ ⁠https://open.spotify.com/show/5K53T5NZLJquHPqp7n9cqc⁠⁠⁠⁠ 

    Apple Podcast:⁠⁠⁠ ⁠https://bit.ly/4dEqnYT⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠

    Instagram:⁠⁠⁠ ⁠https://bit.ly/3OgmpeE⁠⁠⁠⁠ 

    Facebook Page:⁠⁠⁠ ⁠https://www.facebook.com/profile.php?id=61586375433609⁠ 

    If you’re looking for more support, community, and a place to ask questions, make sure to join our Facebook group, Travel Agent Guide. It’s a space filled with advisors at all levels sharing advice, wins, struggles, resources, and real conversations about growing in this industry. You do not have to figure this business out alone. ⁠https://www.facebook.com/share/g/1FRSvV6oru/⁠ 

    TravelAgent #TravelAdvisor #FlightBookings #TravelBusiness #TravelAgentLife #TravelTips #BookingTips #TravelRevenue #TravelSales #ClientService #TravelMarketing #AgencyGrowth #TravelAgentsOfInstagram #TravelPros #TravelIndustry

    59 min
  • Stop Winging It: The Proven Sales Process That Turns Travel Hustle into Predictable Revenue

    In this episode, Byrd and Haley dive into one of Byrd's favorite topics: the sales process, specifically tailored for travel advisors. With six years of experience running my travel agency and generating over $20 million in travel sales this year, Byrd developed a proven sales process that I believe can significantly enhance success in the industry.

    They kick off the discussion by addressing a common pitfall in travel sales: the tendency to rely on impersonal methods like emailing or texting quotes to clients, hoping for a response. I emphasize the importance of having a structured sales process that goes beyond the "spray and pray" approach. Our target audience consists of luxury travelers looking to invest in bucket-list experiences, often spending $10,000 or more on their trips.

    Haley, the co-host, joins to outline the sales process, which begins with a consultation. They discuss the significance of this initial meeting, where we aim to build a personal connection with clients through video calls, preferably on Zoom. We highlight the importance of non-verbal communication and how it can enhance the relationship-building aspect of the consultation.

    As they delve deeper, we outline the steps of our sales process: starting with the consultation, moving into a research and design phase, and culminating in a live proposal presentation. They stress the importance of setting clear expectations for clients throughout the process, including what they can expect after closing the deal.

    Time Stamps:

    00:00:00 - Introduction to the Sales Process

    00:01:07 - Targeting Luxury Travelers

    00:02:10 - The Importance of Consultations

    00:03:14 - Overview of the Sales Process

    00:05:49 - The Value of Video Consultations

    00:10:13 - Identifying the Right Clients00:12:05 - Preparing for the Consultation

    00:14:17 - Building Connections During the Call

    00:16:55 - Exploring Previous Travel Agent Experiences

    00:23:45 - Explaining Fees and Next Steps

    00:25:12 - Research and Design Phase

    00:25:23 - The Proposal Call: Telling a Story

    Follow us on social media to stay updated: 

    📲 YouTube:⁠⁠⁠ ⁠https://bit.ly/4c6QyGn⁠⁠⁠⁠

    Spotify:⁠⁠⁠ ⁠https://open.spotify.com/show/5K53T5NZLJquHPqp7n9cqc⁠⁠⁠⁠

    Apple Podcast:⁠⁠⁠ ⁠https://bit.ly/4dEqnYT⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠Instagram:⁠⁠⁠ ⁠https://bit.ly/3OgmpeE⁠⁠⁠⁠

    Facebook Page:⁠⁠⁠ ⁠https://www.facebook.com/profile.php?id=61586375433609⁠

    If you’re looking for more support, community, and a place to ask questions, make sure to join our Facebook group, Travel Agent Guide. It’s a space filled with advisors at all levels sharing advice, wins, struggles, resources, and real conversations about growing in this industry. You do not have to figure this business out alone. ⁠https://www.facebook.com/share/g/1FRSvV6oru/⁠

    TravelAgent #TravelAdvisor #FlightBookings #TravelBusiness #TravelAgentLife #TravelTips #BookingTips #TravelRevenue #TravelSales #ClientService #TravelMarketing #AgencyGrowth #TravelAgentsOfInstagram #TravelPros #TravelIndustry



    50 min
  • The Clients We Outgrow — And Why That’s a Good Thing

    As travel advisors grow and specialize, not every client will continue to be the right fit—and that's okay.

    Join Byrd and Haley for a candid conversation about recognizing when a client no longer aligns with your business goals, expertise, or ideal customer profile. They discuss how specialization can transform your business, why setting boundaries matters, and how confidently saying "no" can create space for the right opportunities.

    Haley and Byrd share experiences navigating client relationships, evolving our travel niches, and knowing when to refer clients elsewhere. We also explore the emotional energy that different client relationships require and why understanding your value is essential to long-term success.

    Whether you're refining your niche, raising your fees, or simply looking to work with clients who better align with your expertise, this episode will help you build a more sustainable and fulfilling travel business.

    🎯 Challenge for the Week: Identify one client or opportunity that doesn't align with your goals and practice confidently saying "no."

    Connect with them and learn more at the Travel Agent Guide community.


    Time Stamps:

    00:00:00 - Recognizing Client Evolution

    00:02:14 - Starting Out as a Travel Agent

    00:10:50 - Breaking Up with Clients

    00:25:06 - Emotional Labor in Client Relationships00:29:39 - Setting Boundaries

    00:32:32 - The Importance of Trust00:34:02 - Challenge to Say No

    Follow us on social media to stay updated: 

    📲 YouTube:⁠⁠⁠ ⁠https://bit.ly/4c6QyGn⁠⁠⁠⁠

    Spotify:⁠⁠⁠ ⁠https://open.spotify.com/show/5K53T5NZLJquHPqp7n9cqc⁠⁠⁠⁠

    Apple Podcast:⁠⁠⁠ ⁠https://bit.ly/4dEqnYT⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠Instagram:⁠⁠⁠ ⁠https://bit.ly/3OgmpeE⁠⁠⁠⁠

    Facebook Page:⁠⁠⁠ ⁠https://www.facebook.com/profile.php?id=61586375433609⁠

    If you’re looking for more support, community, and a place to ask questions, make sure to join our Facebook group, Travel Agent Guide. It’s a space filled with advisors at all levels sharing advice, wins, struggles, resources, and real conversations about growing in this industry. You do not have to figure this business out alone. ⁠https://www.facebook.com/share/g/1FRSvV6oru/⁠

    TravelAgent #TravelAdvisor #FlightBookings #TravelBusiness #TravelAgentLife #TravelTips #BookingTips #TravelRevenue #TravelSales #ClientService #TravelMarketing #AgencyGrowth #TravelAgentsOfInstagram #TravelPros #TravelIndustry






    36 min

About The Travel Agent Guide

From the publisher's feed

The Travel Agent Guide is a podcast created for travel advisors at every stage of their journey.


Each episode shares practical tips, real-world experiences, and honest…