The Trust Corner

Trust is still a new business category that companies like SAP have prioritized by building their own Chief Trust Offices. Academics and researchers were pioneers in understanding the importance and power of trust and how organizations can learn how to build and nurture it. Sandra Sucher, professor of management practice at Harvard Business School, internationally recognize trust researcher, and author of “The Power of Trust: How Companies Build It Lose It, Regain It”, joins Elena Kvochko, Chief Trust Officer at SAP, to discuss her research in organizational trust and what companies can do to foster trust in times of crisis.

Guest: Sandra Sucher, Professor of Management Practice at Harvard Business School and author

Host: Elena Kvochko, Chief Trust Officer at SAP

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Show notes:
Sandra Sucher’s website: https://sandrasucher.com/

Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP.

Intro by Debby Greif, Senior Project Manager at SAP

Sean Newell, Senior Counsel for the Office of the Deputy Attorney General of the United States, joins Elena Kvochko, Chief Trust Officer at SAP, Niall Brennan, the Global Security Liaison Officer for SAP’s Global Security organization, and Kevin Richards, Vice President and Head of U.S. Government Relations at SAP to discuss the latest White House National Cybersecurity Strategy released on March 2nd.

Cyber threats that pose a risk on critical information infrastructure are becoming more sophisticated by the day, with ransomware attacks running into millions of dollars in economic losses. The Cybersecurity Strategy is part of a larger effort by the Biden administration to strengthen our cyber defenses and governance to enable growth in emerging technologies. What does that mean for the private sector and what can we expect in the implementation of the Strategy?

Guests:

Host: Elena Kvochko, Chief Trust Officer at SAP

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Show notes:
National Cybersecurity Strategy Fact Sheet: https://www.whitehouse.gov/briefing-room/statements-releases/2023/03/02/fact-sheet-biden-harris-administration-announces-national-cybersecurity-strategy/

Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP.

Financial data is a highly coveted asset for cyber criminals. Under legislation like the GDPR, businesses are directly accountable for ensuring that the financial data they store and process is secure. Innovation in technology has allowed for businesses to be more productive, but it has also presented a new series of challenges in securing financial data. Howard Boville, Head of IBM Cloud Platform and Technology Lifecycle Services, stops by the podcast to discuss with Elena Kvochko, Chief Trust Officer at SAP, what organizations that process financial data can do to safeguard their customers’ and their own financial data in the cloud.

Guest: Howard Boville, Head of IBM Cloud Platform and Technology Lifecycle Services

Host: Elena Kvochko, Chief Trust Officer at SAP

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Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP.

Smartphones and other smart devices have allowed us to access information anywhere and at any time. However, there has been a rise in concern about the authenticity and accuracy of the content we consume. Edelman’s 2022 Trust Barometer stated that concerns about fake news or false information being used as a weapon is at an all-time high of 76%. With rising threats like deep fakes, how can content-generating platforms and organizations foster trust in their users? Dana Rao, Executive Vice President, General Counsel and Chief Trust Officer at Adobe, shares his perspective on how organizations can build trust in content creation.

Guest: Dana Rao, Executive Vice President, General Counsel and Chief Trust Officer at Adobe

Host: Elena Kvochko, Chief Trust Officer at SAP

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Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP.

Cloud adoption has sky-rocketed since the pandemic. The cloud, offering flexibility and scalability, attracts businesses needing to process huge volumes of data. While cloud technology enables greater innovation, it also has created new attack vectors and new ways for threat actors to get their hands on private and personal data. Unlike on-premise solutions, the cloud model requires the software provider and the customer to work together to secure the customer’s data. Matt Chiodi, Chief Trust Officer at Cerby, discusses with Elena Kvochko, Chief Trust Officer at SAP how organizations foster trust in the cloud environment.

Guest: Matt Chiodi, Chief Trust Officer at Cerby

Host: Elena Kvochko, Chief Trust Officer at SAP

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Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP.

Data drives decisions, establishes benchmarks, and creates performance goals. Data is as valuable to your company as it is to threat actors. The integration of technology in multiple aspects of business has increased productivity and growth—AND places organizations and their customers at risk of cyber-attacks. To build trust around the use of private and personal data, organizations that create technology, as well as those that depend on it for their everyday business operations, are relying on dedicated departments to address customer concerns. How can Chief Trust Officers create and maintain trust with customers? Mike Towers, Chief Digital Trust Officer at Takeda joins the podcast to share his insight on how the pharmaceutical industry can benefit from taking action on digital trust.

Guest: Mike Towers, Chief Digital Trust Officer at Takeda Pharmaceuticals

Host: Elena Kvochko, Chief Trust Officer at SAP

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More and more companies are grappling with trust and striving to assure trust for their stakeholders. As trust develops as a business category, more companies are seeing value in having a dedicated executive for this category—to build trust around personal data and around risk, safety, and ethics. What kinds of businesses should consider establishing their own Chief Trust Officer or Head of Trust, and how will this evolve? Our guest, Emily Gonzales Drulis, Global Head of Trust, Safety, and Risk Operations for Stripe, shares her insights about what trust means in the fintech world and where believes trust is heading.

Guest: Emily Gonzales Drulis, Global Head of Trust, Safety, and Risk Operations for Stripe

Host: Elena Kvochko, Chief Trust Officer at SAP

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Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP

Cyber-attacks like ransomware, phishing, DDoS have continued to be of major concern to organizations of all sectors and sizes. Emerging technologies like Internet of Things and machine learning have expanded the threat landscape and developed new attack vectors. More than ever, organizations have a need to reassure their customers that they are capable of protecting their data and recovering from an attack with little damage. How can Chief Trust Officers and Heads of Trust fulfill this need? Jim Alkove, former Chief Trust Officer at Salesforce, joins us and shares his insights as one of the first Chief Trust Officers in the field.

Guest: Jim Alkove, former Chief Trust Officer at Salesforce and Co-Founder of Roanoke Data Security

Host: Elena Kvochko

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Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP

Moving organizations to the cloud is becoming crucial for businesses to be able scale, better manage customer expectations, reduce costs, and innovate faster. This transformation requires more than a few technical changes to make the transition and deployment successful. What other aspects of the cloud should customers be aware of and how can cloud providers help customers during this transition? Jay Thoden van Velzen discusses what challenges businesses are likely to face when transforming into the cloud and what they need to be successful.

Guest: Jay Thoden van Velzen, Strategic Advisor to the CSO at SAP

Host: Elena Kvochko, Chief Trust Officer at SAP

Key takeaways:

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Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP

Guest: Michael Bondar, Enterprise Trust Leader at Deloitte

Host: Elena Kvochko, Chief Trust Officer at SAP

Trust is essential for exceptional performance in business. This has been true forever, but recently, we’ve seen more research around the topic of truat, and businesses are developing entire departments to strengthen trust with their partners, employees, and customers. SAP became part of the trend with the establishment of the Chief Trust Office in March of 2020. The Chief Trust Office works on new and ideal ways to optimize trust with our customers and partners. In this episode, Elena and Michael explore where the trend of trust in global business is headed.

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• Follow Michael Bondar on LinkedIn: https://www.linkedin.com/in/michaelbondar/
• Learn more about enterprise trust from Deloitte: https://www2.deloitte.com/us/en/pages/financial-advisory/solutions/the-importance-of-trust-in-your-organization.html