In the latest episode of the Team Performance Podcast, Mark Gilroy talks to Rachel Wilson Rugelsjøen —leadership coach, HR consultant, and founder of LevelUp HR —about:

• The unspoken rules (and noises) that shape Scandinavian leadership culture

• Why “proud but humble” is more than just a phrase—it’s a leadership mindset

• How consensus can drive collaboration—and create hidden friction

• The difference between being direct and courageous in giving feedback

• Why protecting people from tough messages is actually uncaring

• How to coach leaders who struggle with psychological safety

• What makes feedback land more effectively in Nordic teams

• The role of cultural frameworks in unlocking honest conversations

• Why emotional intelligence is no longer optional in leadership