The Turn

In this episode, Kris and Julia took the opportunity to visit with Sven Wiedenhaupt, General Manager of Indian Wells Golf Resort about his global adventures and unique approach to the customer experience.

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From a Patented Hydraulic Moving Platform, three hitting surfaces, and real-time ball flight data, to mesmerizing 3D graphics, birdsong, and cool breezes, Golfzon is truly a high-tech experience that might be as mind blowing as it is fun - especially when served up with a whole new level of food and beverage offerings. And the experience goes way beyond golf! Join Julia and Kris as they chat with Troon colleagues Ed Doyle - SVP F&B, Jeff Thomasson - SVP Operations, and Ryan Phelps - VP Operations, joined by Ben Mackey, Regional Manager of Golfzon Social... and prepare to be amazed.

Troon only sends its biannual Golfer Survey once every two years, and in this episode Kris and Julia are joined by EVP Phil Green to chat about the interesting statistics revealed in the 2022 edition. More than 10,000 individuals from Troon's subscriber database responded, which represents an increase of 3,000 from the 7,000 who responded in 2020. This was the fifth survey sent since 2014.

In honor of Veteran's Day, Julia and Kris chat with Tony Biata, PGA Member and Senior Director of Development for Folds of Honor. Meeting sacrifice with hope, Folds of Honor has awarded more than 44,000 educational scholarships to the families of fallen and disabled military personnel since its inception in 2007 - and now their mission also extends to first responders. Troon became involved with Folds of Honor on a corporate level in 2014 with the creation of the Troon Patriot Card, but Troon-managed clubs have been participating directly since 2007, contributing nearly $3.5 million to their efforts which has impacted 689 families. We are grateful for the military and first responders who run toward danger in order to keep us all safe - thank you for your service and for all you do.

For feedback, questions, and show ideas, please contact [email protected]

In this episode, Senior Vice Presidents Phillip Martin and Bill O'Brien share ideas with Julia on how to incorporate the philosophy of deep work into our professional and personal lives, as described in Cal Newport's 2016 book Deep Work: Rules for Focused Success in a Distracted World.

For feedback, questions, or show ideas reach out to Julia Kelly at [email protected].

It's not just about the ice, glassware, garnishes, or pour... beverage programming also requires strategy, creativity and collaboration. Join Julia as she dives into the world of libations with Ed Doyle, SVP of Food and Beverage and President of RealFood Hospitality, Strategy and Design, Joe Martin Corporate Director of Food & Beverage, and Anthony DeSantis, Regional Account Manager for BeamSuntory.

For feedback, questions, or show ideas reach out to Julia Kelly at [email protected].

Julia is joined by colleagues Phillip Martin and Justin Herr to discuss a few key concepts of club operations, viewed through the lens of the New York Times Bestseller, Greenlights, written by Matthew McConaughey and published by Crown Publishing Group.

This episode of The Turn features an excerpt of Kris' interview with Team Troon member and US Open Champion, Matt Fitzpatrick. Listen in as the pro shares special moments from the US Open and a few other cool thoughts along the way.

In this episode, Julia and Kris chat with the ultimate golfing family, the Maurers. Both Lindsay and Neil are Troon General Managers, and 9-year old son Kingston is already well into developing his love for the game.