Way back when, long ago, John and I were new executives at a large, well-known and highly respected contract services management firm. We happened to be in the offices one day, when a team of operators, who had just had a contract terminated, were arriving to meet with executives and other staff to debrief and to plan for the closing. We were stunned to witness their attitude – happy, light, and celebratory! The polar opposite of what we would have expected.