In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dee Dee Reid, a seasoned dental professional with thirty seven years of experience. Dee Dee shares her journey from a dental assistant to a consultant, emphasising the importance of building trust with patients and creating a patient-centric experience.She introduces the concept of a patient concierge, which focuses on enhancing patient relationships and communication. The conversation also covers overcoming financial barriers, the role of treatment coordinators, and the significance of effective communication in dentistry.Dee Dee highlights the transformative power of comprehensive care and the need for training and coaching within dental teams to improve patient outcomes.What you will learn:[01:20] Introduction to Dee Dee Reid's Journey in Dentistry[06:54] Building Trust and Relationships with Patients[10:15] The Importance of Comprehensive Dentistry[13:58] Creating a Positive Patient Experience[17:13] Overcoming Financial Barriers in Dentistry[27:31] Creative Financing in Dentistry[30:10] Patient Concierge Training Success[32:29] The Power of Patient Perspectives[32:30] Building Trust Through Connection[35:18] The Human Element in Dentistry[36:39] Focusing on Patient Needs[37:29] Developing Communication Skills[39:32] The Role of Practice in Dentistry[40:51] Implementing New Skills in Practice[41:29] The Business of Dentistry[42:33] Building Long-Term Patient Relationships[44:28] Training for Transformation[47:06] Creating Lasting Change in Patient Care[48:14] The Impact of Dentistry on Lives[51:00] Empowering Patients of All AgesTakeaways Dee Dee Reid has 37 years of experience in dentistry. She started as a dental assistant and progressed to coaching and consulting. The concept of a patient concierge is to enhance patient experience and trust. Building trust with patients is crucial for successful dental care. Treatment coordinators play a vital role in patient communication and care.  Creating a patient-centric experience leads to better outcomes. Financial barriers can be overcome with creative payment options. Effective communication is key to understanding patient needs. Connection with patients enhances their overall experience. Training and coaching are essential for dental teams to improve their skills.Sound Bites "I want people to beg me for a root canal." "It's about asking questions to their questions." "It's not about us, it's what they have."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Lorne Lavine, a former dentist and periodontist turned long time tech guru, discussing the intersection of dentistry and technology.Lorne shares his journey from practicing dentistry to becoming a consultant in dental technology, emphasising the importance of cybersecurity, data backup strategies, and the rise of AI in dental practices.The conversation also covers the challenges dentists face with practice management software and the need for proper training and risk assessments in their practices. Lorne provides insights into the evolving landscape of dental technology and offers advice for dentists looking to navigate this complex field.What you will learn:[03:14] Lorne Lavine's Journey from Dentistry to Tech Guru[09:07] The Evolution of Dental Technology and Ransomware[10:44] Backup Strategies: Local vs. Cloud Solutions[12:44] Why Dentists are Targets for Cybercrime[15:27] The Importance of IT Professionals in Dental Practices[19:54] The Rise of AI in Dentistry[22:10] Navigating the Tech Landscape: Resources for Dentists[27:39] The Impact of AI on Administrative Tasks[32:05] Digital Scanners: The Future of Impressions[35:51] The Importance of Risk Assessments in Dental Practices[41:51] Choosing the Right Practice Management Software[47:48] Conclusion and Contact InformationTakeaways Lorne Lavine transitioned from dentistry to technology consulting. Ransomware has become a significant threat to dental practices. Dentists need to invest in IT professionals for cybersecurity. AI is revolutionizing administrative tasks in dental practices. Proper training is essential for staff to adapt to new technologies. Digital scanners are replacing traditional impressions in dentistry. Regular risk assessments are crucial for compliance and bsecurity. Choosing the right practice management software is vital for efficiency. Dentists should be proactive in understanding their technology needs. The dental technology landscape is constantly evolving, requiring ongoing education.Sound Bites "What a long strange trip it's been." "You can use AI to learn about AI." "It's a great time to be a dentist."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Harry Marget, a retired dentist with over 53 years of experience. They discuss Harry's journey from starting hi practice in East Bentleigh in Melbourne to expanding it significantly, navigating the challenges of corporate dentistry, and ultimately selling his practice.Harry shares insights on risk-taking, marketing strategies, and the importance of belief in achieving success. He also reflects on his transition to retirement and his new passion for winemaking, emphasising the power of manifestation and commitment in both business and personal endeavours.What you will learn:[01:20] Introduction to Dr. Harry Margat's Journey[03:06] Starting Out in East Bentley[06:10] Challenges of Early Practice[09:53] Expanding the Practice[13:48] Risk and Growth Strategies[16:35] Navigating the Corporate Landscape[19:33] The Evolution of Dental Practices[22:01] Resisting Corporatization[25:38] Transitioning to Retirement[27:34] Specialty Practices and Recruitment Strategies[29:41] Negotiating Business Sales and Partnerships[31:24] Challenges in Corporate Takeovers[33:12] The Importance of Mindset in Business[35:37] Manifesting Success Through Belief[44:41] The Journey of Winemaking[51:38] Reflections on Life After DentistryTakeaways Harry Marget has over 53 years of experience in dentistry. He started his practice in East Bentleigh with limited resources. Risk-taking was essential for the growth of his practice. Harry expanded his practice to include multiple locations. He faced challenges with corporate dentistry but resisted offers to sell. Harry believes in the power of manifestation and belief in success. Marketing strategies played a crucial role in his practice's growth. Harry's journey reflects the importance of adaptability in business. He emphasises the significance of commitment and hard work.

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Stephen Douglas, a leading expert in teeth whitening in Australia. Stephen shares his journey from the paper industry to becoming a prominent figure in dental whitening, discussing the evolution of the boutique whitening industry and the importance of patient experience and education.He emphasises the need for dental practices to identify whitening opportunities among their patients and the significance of effective marketing strategies. The conversation also covers the differences between in-chair and take-home whitening, managing sensitivity, and the importance of high-quality whitening trays.Stephen concludes by offering insights on how dental practices can better engage with their patients regarding whitening treatments.What you will learn:[01:20] Introduction to Stephen Douglas and His Journey[05:50] The Evolution of Teeth Whitening in Australia[11:26] The Boutique Whitening Experience[14:59] Understanding Patient Value in Whitening[20:02] Identifying Whitening Opportunities in Dental Practices[22:53] The Future of Whitening: In-Chair vs. At-Home[24:04] The Timing of Teeth Whitening[25:44] Home vs. In-Chair Whitening: The Best Approach[27:19] Understanding Sensitivity in Teeth Whitening[28:49] The Risks of Over-Whitening[29:42] The Importance of Quality Whitening Trays[31:47] The Future of Dental Technology: 3D Printing[33:22] Marketing Strategies for Dental Practices[35:50] Bridging the Communication Gap with PatientsTakeaways Stephen Douglas transitioned from the paper industry to dental whitening. Teeth whitening was previously unregulated, allowing anyone to sell it. Legislation changes impacted the teeth whitening market in Australia. The buying experience is crucial for patients seeking whitening. Patients often want immediate results, like porcelain white teeth in an hour. In-chair whitening may not be the best option for all patients. Bad whitening trays can lead to poor outcomes. Sensitivity is a common concern in whitening treatments. Many patients are unaware of their whitening options. Effective marketing should focus on patient outcomes, not just products.Sound Bites "t's not the right way to whiten." "You can't rule out sensitivity." "Bad trays, bad outcomes."

In this episode of the Ultimate Dental Podcast, Dr. David Moffat interviews Ishan Galapathy, who shares his journey from Sri Lanka to becoming an Australian based consultant in local and global business processes.They discuss the importance of having effective systems in place to improve productivity and profitability in businesses, and in dental practices. Ishan emphasises the need for employee engagement, the balance between automation and personal interaction, and the significance of creating memorable customer experiences.The conversation highlights the necessity of standardisation and continuous improvement in business operations, and particularly how this relates into the practice of dentistry as a business.What you will learn:[01:20] Introduction to Systems and Processes[03:55] Ishan's Journey: From Sri Lanka to Consulting[06:16] The Importance of Employee Engagement[08:42] Real-World Examples of Process Improvement[11:18] The Human Factor in Automation[13:34] Lessons from the Food Industry[15:50] The Role of Communication in Business[18:28] The Impact of Equipment on Productivity[20:35] Maintaining Human Touch in Business[27:38] The Personal Touch in Business Communication[29:36] Efficiency vs. Personalisation in Service[31:37] The Importance of Thank You Notes[33:41] Maximising Productivity in Dental Practices[36:37] Creating a Seamless Patient Experience[39:28] The Value of Experience in Service Industries[42:27] Paradigm Shifts in Business Growth[45:13] Establishing Standards for Consistency[49:15] The Need for Daily Reviews and Team CollaborationTakeaways Small tweaks at the grassroots level can result in huge changes. Investing in people is crucial for productivity. Engaging employees can unlock their potential and improve efficiency. Automation should not replace the human touch in service industries. Daily reviews can help identify and fix issues in processes. Creating memorable experiences can lead to customer loyalty. Standardisation is key to maintaining quality and efficiency. Understanding employee frustrations can lead to better workplace dynamics. Dentists should focus on maximising their time and productivity. Continuous improvement is essential for long-term success.Sound Bites "Small tweaks can result in huge changes." "Engaging employees unlocks their potential." "Standardisation is key to efficiency."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews United States based accountant Jay Malik, who specialises in working with dentists. They discuss the evolution of Jay's practice, the challenges faced by dentists today, including the impact of Dental Service Organizations (DSOs), profitability, and overhead in dental practices.They also explore the changing landscape of dental education, patient expectations, and the influence of social media on the profession.The conversation highlights the importance of financial management and the need for dentists to focus on wealth creation rather than distractions that can lead to financial strain.What you will learn:[01:20] Introduction[03:12] Jay Malik's Journey into Dental Accounting[06:37] Challenges Facing Dentists Today[09:36] The Impact of DSOs on Dental Practices[13:07] The Changing Landscape of Dental Practice Ownership[16:49] The Ethical Dilemmas in Dentistry[19:43] The Influence of Insurance on Patient Expectations[22:20] The Future of DSOs and Dental Practices[26:04] Corporate Influence on Dental Practices[27:56] Single vs. Multiple Dental Practices[30:26] Partnerships and Equity in Dental Practices[33:02] The Impact of Personal Relationships on Dentistry[35:06] Financial Stress and Lifestyle Expectations[37:16] Consumerism and Financial Decisions in Dentistry[40:23] The Role of Social Media in Dentistry[44:34] Conclusion and Resources for DentistsTakeaways Jay Malik focuses exclusively on dentists, a niche that has proven beneficial. The profitability of dental practices has decreased due to various market changes. Many dentists are burdened with high student debt and financial pressures. DSOs are changing the landscape of dental practices, often negatively impacting profitability. Dentists often lack financial education, leading to poor financial decisions. Social media influences patient expectations and perceptions of dentistry. The divorce rate among dentists is notably high, often due to financial stress. Dentists are often targeted by shady sales practices due to their higher income. Effective financial management is crucial for long-term success in dentistry. Dentists should focus on building wealth rather than chasing quick financial gains.Sound Bites "Riches are in niches." "Dentistry is a grudge buy." "95% of US dentists overpay in tax."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr Tom Larkin, a dentist from Lexington Kentucky, who discusses the evolution of dentistry from a reactive model to a preventive model.

They explore the importance of holistic approaches, patient education, and the need for dentists to build strong relationships with their patients.

Tom shares insights on the economic aspects of dental practices, the role of technology, and the future trends in dentistry, emphasising the need for change in dental education and practice management.

What you will learn:[01:20] Introduction to the Changing Landscape of Dentistry[02:49] The Shift from Reactive to Preventive Dentistry[05:27] The Role of Policy and Prevention in Dentistry[08:13] The Demand for Holistic Health Solutions[10:45] Understanding the Barriers in Dentistry[12:09] The Importance of Patient Education and Relationships[13:42] Key Health Issues: Gum Disease and Sleep[16:18] The Impact of AI and Technology in Dentistry[18:49] The Future of Dental Practices and Relationships[21:17] The Importance of Continuous Learning in Dentistry[25:26] Understanding Patient Retention and Value[27:12] The Importance of Patient Education[30:16] Integrating Advanced Technologies in Dentistry[33:08] The Future of Dental Implants[37:11] The Connection Between Oral Health and Overall Health[41:47] The Need for Systemic Change in Dentistry
Takeaways Preventive care is essential for a healthier future. Patients are increasingly becoming more knowledgeable about their health. Building relationships with patients enhances care. Holistic approaches in dentistry can improve health outcomes. Education is crucial for both patients and dentists. Salivary testing can provide valuable health insights. The dental industry is facing economic challenges. Technology can enhance patient care and practice efficiency. Understanding patient retention is key to practice success. Change in dental education is necessary for future growth.
Sound Bites "he healthcare system is broken." "Patients know more than you think." "Patients want to be listened to."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr Max Ganhewa, a dentist and also the co-founder of Co-Treat, a platform designed to help dentists improve patient care through technology.They discuss the importance of effective communication in dentistry, the role of technology in enhancing patient engagement, and the significant opportunities presented by aligners in dental treatment.Max shares insights on practice management, the future of dentistry, and how Co-Treat empowers both patients and dental professionals to achieve better health outcomes.What you will learn:[01:20] Introduction to Co-Treat and Max Ganhewa[05:29] Transitioning from Dentistry to Technology[10:05] The Role of Technology in Patient Communication[14:43] Understanding Patient Engagement with Technology[18:47] The Importance of Orthodontics and Aligners[23:02] Max's Journey with Co-Treat and Its Impact[24:06] Building a Sustainable Dental Practice[25:35] Understanding Dentist Pressures and Patient Demands[27:17] The Art of Diagnosis and Treatment Planning[29:13] Navigating Patient Communication and Financial Discussions[31:43] Future Trends in Dentistry[34:30] Leveraging Technology for Patient Care[36:14] Empowering Dental Teams for Better Outcomes[39:00] The Competitive Edge of Small PracticesTakeaways Technology can support dentists but human interaction is crucial. Patients engage more with visual data than written advice. 63% of patients may benefit from aligner treatments. Effective communication is key to patient trust and treatment acceptance. The dental industry is shifting towards preventive care rather than just treatment. Aligners are not just cosmetic; they improve overall dental health. Practice management systems can enhance efficiency and patient care. Small practices can leverage technology for competitive advantage. Patient education is essential for treatment acceptance. The future of dentistry will focus on minimally invasive and naesthetic treatments.Sound Bites "A picture's worth a thousand words." "Empower the patient in a controlled way." "The diagnosis shouldn't be subjective or multiple."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Geoffrey Hall, an experienced orthodontist and educator. They discuss Dr. Hall's journey from general dentistry to orthodontics, the importance of education in the dental field, and the evolution of aligners.The conversation highlights the challenges faced by dentists, the significance of effective communication with patients, and the potential for orthodontics to enhance general dental practice.Dr. Hall shares insights on treatment planning, the role of aligners, and the future of orthodontics, emphasising the need for dentists to adapt and embrace new technologies.What you will learn:[01:20] Introduction to the Journey[04:03] From Dentistry to Orthodontics[06:45] Finding Passion in Education[09:15] The Evolution of Orthodontics[11:54] The Role of Educators in Dentistry[14:43] Aligners: A Game Changer in Orthodontics[17:06] Challenges and Myths in Orthodontic Practice[19:42] The Future of Orthodontics and Education[27:12] The Value of Aligners in Dentistry[28:19] Long-Term Patient Relationships and Cosmetic Dentistry[28:56] The Untapped Market of Relapse Orthodontics[29:52] Innovations in Aligner Design[32:23] The Importance of Attachment Placement[33:17] The Role of Education in Orthodontics[34:33] CAPS: A New Approach to Aligner Training[37:25] The Benefits of Orthodontics for Overall Health[39:34] Enhancing Clinical Confidence in Dentists[40:48] The Satisfaction of Transforming Smiles[45:20] The Importance of Scheduling in Dental PracticesTakeaways Dr. Hall never wanted to be a dentist, reflecting a common sentiment among dental professionals. He experienced significant dissatisfaction with general dentistry before finding his passion in orthodontics. Education plays a crucial role in improving dental practices and patient outcomes. Many dentists are misled by marketing from supply companies, leading to misconceptions in orthodontics. Aligners have become a significant part of orthodontics, with a growing market. Effective communication with patients is essential for successful treatment outcomes. There is a substantial market for relapse orthodontics that general dentists can tap into. Dentists often underestimate the importance of proper scheduling in their practices. Statistics can be manipulated to support various claims in dentistry, highlighting the need for critical thinking. The future of orthodontics lies in adapting to new technologies and treatment planning services.Sound Bites I never wanted to be a dentist." "Life's too short. Do what you love." "Aligners are the fastest growing market."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet speaks with Dr. Mark Hassed about the importance of support groups in dentistry, building a successful practice, financial management, and the critical role of communication in case acceptance.They discuss strategies for maximizing practice efficiency and the significance of continuous learning and adaptation in the dental field. Mark shares his experiences and insights on how dentists can improve and grow their practices and better serve their patients.See Dr Mark Hassed and Dr David Moffet LIVE in Melbourne AustraliaOne-Day MasterclassSaturday 16 May 2026www.therelaxeddentist.com/seminars/melbourne-16-mayWhat you will learn:[01:20] The Genesis of a Supportive Dental Community[07:28] Building a Successful Dental Practice from Scratch[10:32] Retirement: Timing and Financial Wisdom[17:10] Mastering Case Acceptance and Communication Skills[24:09] The Importance of Accountability in Learning[25:20] Transformative Stories in Dentistry[27:16] Understanding Patient Needs and Presenting Options[28:50] Diagnosing Without Prejudice[30:32] Efficiency in Dental Practices[35:21] Maximizing Practice Efficiency[45:18] Courses and Resources for DentistsTakeaways Developing a support group is crucial for career growth. Every young dentist should seek like-minded peers. Financial planning is essential for a successful retirement. Communication skills are key to patient acceptance of treatment. Efficiency in practice can significantly increase income. Diagnosing without considering a patient's financial situation is vital. Continuous learning is necessary for professional development. Setting up a practice with the right resources is important. Dentists should focus on treatment, not administrative tasks. Implementing a few key strategies can lead to significant improvements.