Tired of handling property problems at all hours because you manage your own rental? 

This episode is for property owners who are looking for a better way forward when a lease is ending and the headaches have piled up. In this conversation, Lyndel covers:

• Why choosing a property management company is more than just about the fees
• Which questions help you find a team that will truly care for your home
• How good communication changes everything for owners and tenants

1. Many property owners make the mistake of shopping for a property management company by focusing purely on whoever charges the lowest percentage. Lyndel emphasizes that low management fees often result in poor service, dissatisfied tenants, and higher long-term costs due to turnover or unaddressed maintenance issues. Owners should prioritize the value and quality of service over just the cost.

2. Lyndel recommends looking up Google reviews and asking prospective companies what sets them apart. Reviews are an excellent way to gauge real-world client experiences, while understanding each company's unique offerings helps owners find a better fit for their specific needs.

3. Not all companies perform regular or even any property inspections after the initial phase. Lyndel advises owners to ask how often their property will be visited, emphasizing that regular and systematic check-ins (like quarterly inspections plus monthly drive-bys) help catch problems early and provide peace of mind.

4. A major pain point for self-managing owners is handling maintenance emergencies at inconvenient times. Lyndel stresses the importance of choosing a property management company that has robust systems for handling maintenance quickly, including emergencies on nights, weekends, and holidays. This support is crucial for both owner peace of mind and tenant satisfaction.

5. The foundation of a good property management relationship rests on solid, responsive communication. Lyndel encourages owners to notice how companies respond to initial inquiries—do they answer calls, return voicemails, follow up with emails? Ongoing, reliable communication ensures owners will be supported whenever issues arise.

Timestamped Overview

00:00 Luxury Property Management Insights

06:05 Challenges of DIY Property Management

07:26 Answering Calls Crucial for Growth

10:47 Property Management: Quality Over Cost

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