Specials: the chef's creative masterpiece, happy hour, and Black Friday specials are sometimes the customer's ultimate playground for chaos. Join us as we unpack the wild ways guests twist the word "special" into "I'll take that, but make it gluten-free, sugar-free, or unicorn-shaped." From substitutions gone rogue to demands that defy logic, this episode is a laugh-out-loud guide to what happens when customers take "special" to a whole new level!