Burnout is the largest threat to the quality of work your team can produce. Tiffani Bova of Salesforce has been taking a close look at the burnout problem. Her findings have been insightful and instrumental in the current state of sales. In this episode of UNCrushed, Tiffani and James discuss the findings from the latest burnout survey. Will this save you from burnout? No. Only your culture can do that. Tiffani talks about real burnout experiences, statistics, common causes of burnout, and its correlation with a metric driven culture that stunts growth and innovation.
00:00 - Intro to Tiffani
04:33 - Creating Your Own Job: Salesforce Created a Job for Tiffani
07:43 - How Tiffani Found Her Super Powers
13:22 - How Tiffani Reached Her Burnout Tipping Point
17:27 - Why Mental Wellness Is underrepresented in Sales World
21:08 - Why is Sales the most Stressful job?
26:56 - How to Prevent Burnout
31:07 - Management Policies That Prevent Burnout & Who Is Responsible for them
35:21 - Sales Managers Fall into Trap that hinders their Team
40:23 - Toxic Customer Service Metrics vs. Productive Customer Service Metrics
54:33 - Tiffani's What's Next Podcast
55:20 - Tiffani's Advice to those struggling in their job