Ellie Carlile sits down with us to share how a £2,000 lip balm experiment turned into one of the UK’s fastest-growing beauty brands, built almost entirely through storytelling and community.What started as a personal struggle with acne, confidence and cracked lips became a solution-led brand now stocked in Sephora, backed by a fiercely loyal audience and tens of millions of social views. Ellie built ByEllie the hard way. Bootstrapped, solo, and entirely on her own terms.She opens up about:◼️ Losing confidence & the moment the first product was born◼️ Ordering 20,000 lip balms that were wrong and fixing them by hand◼️ Building a brand through TikTok, Instagram and YouTube◼️ Why community always comes before polish◼️ Personally calling customers, refunding orders and creating real moments◼️ The pressure of fast growth, burnout and being “on” all the time◼️ Going viral overnight and selling stock she didn’t even have◼️ Getting into Sephora by emailing relentlessly until one person replied◼️ Barcoding 60,000 products by hand with friends, family and takeaway fuel◼️ The mistakes, the chaos and why she’d still do it all again