Why is "surprise and delight" an acceptable strategy? What about treating customers and employees like gold consistently?

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Support this podcast: <a href="https://anchor.fm/scottmonty/support" rel="payment">https://anchor.fm/scottmonty/support</a>

Why is "surprise and delight" an acceptable strategy? What about treating customers and employees like gold consistently? --- Support this podcast: https://anchor.fm/scottmonty/support

Why is "surprise and delight" an acceptable strategy? What about treating customers and employees like gold consistently?

--- 

Support this podcast: <a href="https://anchor.fm/scottmonty/support" rel="noopener noreferrer">https://anchor.fm/scottmonty/support</a>

The Unexpected

The Full Monty is 5 minutes or so of thought-provoking commentary on business, leadership, ethics, integrity, and common sense. Scott is like the Paul Harvey of business podcasts. Support this podcast: <a href="https://anchor.fm/scottmonty/support" rel="payment">https://anchor.fm/scottmonty/support</a>

Business

The Full Monty is 5 minutes or so of thought-provoking commentary on business, leadership, ethics, integrity, and common sense. Scott is like the Paul Harvey of business podcasts. Support this podcast: https://anchor.fm/scottmonty/support

The Full Monty is 5 minutes or so of thought-provoking commentary on business, leadership, ethics, integrity, and common sense. Scott is like the Paul Harvey of business podcasts. Support this podcast: <a href="https://anchor.fm/scottmonty/support" rel="noopener noreferrer">https://anchor.fm/scottmonty/support</a>

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The Unexpected

The Unexpected