On this episode of Caffeinated CX, we talk about what the unintended consequences of incentivizing or pushing low talk times. It's all about returning to basics, and not rushing the customer off the phone and letting them speak is as basic as you can get.
 
LinkTree: https://linktr.ee/caffcx
Buy my book. It's on the LinkTree. Blue Collar Call Center. I dunno.

On this episode of Caffeinated CX, we talk about what the unintended consequences of incentivizing or pushing low talk times. It's all about returning to basics, and not rushing the customer off the phone and letting them speak is as basic as you can get. LinkTree: https://linktr.ee/caffcx Buy my book. It's on the LinkTree. Blue Collar Call Center. I dunno.

On this episode of Caffeinated CX, we talk about what the unintended consequences of incentivizing or pushing low talk times. It's all about returning to basics, and not rushing the customer off the phone and letting them speak is as basic as you can get.
 
LinkTree: https://linktr.ee/caffcx
Buy my book. It's on the LinkTree. Blue Collar Call Center. I dunno.&nbsp;

The Unintended Consequences of Lowering Talk Time

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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The Unintended Consequences of Lowering Talk Time

The Unintended Consequences of Lowering Talk Time