Jeannette is joined by Anna Nash, the president of Explora Journeys, who shares her insights on the luxury travel industry and her journey in leadership. Anna discusses her definition of luxury, emphasising the importance of time and personalised service, and reflects on her transition from a corporate environment to a family-owned business.

She highlights the unique offerings of Explora Journeys, including its focus on exceptional dining experiences and spacious accommodations, the challenges of recruiting talent in the luxury segment, the significance of team culture, and the importance of communication in leadership.

KEY TAKEAWAYS

• Luxury is defined as having time and receiving exceptional, personalised service that anticipates every need. It is viewed as an overused term, but for the speaker, it centres around the experience of time and service.

• Working in a family-owned business like Explora Journeys allows for a more entrepreneurial environment, enabling quicker decision-making and a strong connection to family values, which fosters a passionate and authentic desire to succeed.

• Finding the right talent in the luxury segment is crucial, with a focus on soft skills such as a can-do attitude and a guest-centric approach. 

• The importance of listening to customer feedback is vital, with a commitment to responding to every guest's communication. This approach not only helps in recovering from any issues but also strengthens customer loyalty.

BEST MOMENTS

"For me, luxury is time. I think having time to switch off, having time to really be pampered, having time to explore locations at great depth, but also great service, very personal service."

"I'm looking for somebody that I know will click with the environment in which we operate, has a passion to succeed, and is all about the attention to detail and a guest-centric approach."

"I think there's a bit of a re-marketing job, almost a rebranding of the sector to attract people back that may have left for alternative options."

"It's about having the right team behind you. I'm always a champion of my team and making sure you have the tools and the motivation in order to succeed."

 

This is the perfect time to get focused on what YOU want to really achieve in your business, career, and life. It’s never too late to be BRAVE and BOLD and unlock your inner BRILLIANT. Visit our new website https://brave-bold-brilliant.com/ - there you'll find a library of FREE resources and downloadable guides and e-books to help you along your journey.

If you’d like to jump on a free mentoring session just DM Jeannette at [email protected].

VALUABLE RESOURCES

Brave Bold Brilliant - https://brave-bold-brilliant.com/

Brave, Bold, Brilliant podcast series - https://podcasts.apple.com/gb/podcast/brave-bold-brilliant-podcast/id1524278970   

ABOUT THE GUEST

Anna Nash joined the luxury lifestyle ocean travel brand of the MSC Group, Explora Journeys, as President in September 2024, reporting directly to Pierfrancesco Vago, Executive Chairman of MSC Group's Cruise Division.

With a career spanning over 20 years in the ultra-luxury hospitality industry, she brings significant expertise in brand development, marketing, global sales, communications, and holistic brand stewardship. Prior to joining Explora Journeys, Nash held leadership positions at Aman, where she served as, Chief Communications Officer, Chief Marketing Officer and most recently Chief Commercial Officer. In these roles, she was instrumental in shaping the company's global commercial strategies and driving its brand expansion.

Her professional journey also includes prominent roles at other renowned luxury hospitality brands, such as Rosewood Hotels and Orient-Express.

Anna's extensive background and strategic vision positions her to lead Explora Journeys as the brand continues its innovation and expansion. Her wealth of experience and proven leadership are critical as Explora Journeys prepares to increase its fleet of two ships currently sailing, with four additional ships entering service from 2026 to 2028.

ABOUT THE HOST

Jeannette Linfoot is a highly regarded senior executive, property investor, board advisor, and business mentor with over 30 years of global professional business experience across the travel, leisure, hospitality, and property sectors. Having bought, ran, and sold businesses all over the world, Jeannette now has a portfolio of her own businesses and also advises and mentors other business leaders to drive forward their strategies as well as their own personal development.

Jeannette is a down-to-earth leader, a passionate champion for diversity & inclusion, and a huge advocate of nurturing talent so every person can unleash their full potential and live their dreams.

CONTACT THE HOST

Jeannette’s linktree - https://linktr.ee/JLinfoot

https://www.jeannettelinfootassociates.com/

YOUTUBE - https://www.youtube.com/@braveboldbrilliant

LinkedIn - https://uk.linkedin.com/in/jeannettelinfoot

Facebook - https://www.facebook.com/jeannette.linfoot/

Instagram - https://www.instagram.com/jeannette.linfoot/

Tiktok - https://www.tiktok.com/@brave.bold.brilliant

Podcast Description

Jeannette Linfoot talks to incredible people about their experiences of being Brave, Bold & Brilliant, which have allowed them to unleash their full potential in business, their careers, and life in general. From the boardroom tables of ‘big’ international businesses to the dining room tables of entrepreneurial start-ups, how to overcome challenges, embrace opportunities and take risks, whilst staying ‘true’ to yourself is the order of the day

Travel, Bold, Brilliant, business, growth, scale, marketing, investment, investing, entrepreneurship, coach, consultant, mindset, six figures, seven figures, travel, industry, ROI, B2B, inspirational: https://linktr.ee/JLinfoot