On this episode of The Value Factory Podcast, Andrew Ballard talks with author and former U.S. Diplomatic Security Service special agent Chris Stitt, founder of CrisisLead LLC and author of Scaling Pyramids: Leadership Lessons from a Mid-Level Bureaucrat. Chris unpacks how structure, process, and leadership intersect—why managing programs isn’t the same as leading people, and how mid-level managers hold the keys to organizational value and scalability. Drawing lessons from embassies under threat to boardrooms under pressure, he shows how bureaucracy, when done right, drives efficiency, communication, and resilience. A fascinating conversation on leadership, emotional intelligence, and turning systems into engines for growth.