When it comes to a prospective patient’s first phone call to your practice, there is magic that should be happening to convert the call into a visit. Tiff and Dana talk through that process, including the right energy to give, what to say, the information to request, and more. Episode resources:  Reach out to Tiff and Dana  Practice Momentum Virtual Consulting  Subscribe to The Dental A-Team podcast  Become Dental A-Team Platinum!  Review the podcast

#835: The Value of a Phone Call

The Dental A Team podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be:

Be more efficient
Have more fun
Improve doctor and team communications
Eliminate frustration
And make your life easier!

Jump in!  They are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!

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Kiera lists out exactly what doctors should be looking for when either buying a new practice or hoping to systematize their current one. Considerations such as:  What’s the AR? What procedures are being offered and is there room to add more? How is the team communication? How are supplies purchased? Then she suggests how to boil down the most critical items to implement and ways to go about doing so that won’t overwhelm the team. Episode resources:  Reach out to Kiera  Watch DAT Podcasts on YouTube  Practice Momentum Group Consulting  Subscribe to The Dental A-Team podcast  Become Dental A-Team Platinum!  Review the podcast

#850: Consider This When Buying/Maximizing a Practice

Something many dental practices tend to forget: passing off information with open communication in mind. Tiff and Dana review why handoffs are so critical to building trust and increasing patient acceptance. They touch on diagnosing with the patient in the room, having conversations directly with them, why NDTRs need to be implemented, and more. Episode resources:  Reach out to Tiff and Dana  Watch DAT Podcasts on YouTube  Practice Momentum Group Consulting  Subscribe to The Dental A-Team podcast  Become Dental A-Team Platinum!  Review the podcast

#849: Tip For Better Communication

There’s always that one patient… Kiera talks about the professional way to go about communicating with a rude patient, even when it includes dismissing them (listen up for dismissal letter verbiage!). Remember: There’s always a lesson to be learned in these situations. Episode resources:  Reach out to Kiera  Watch DAT Podcasts on YouTube  Practice Momentum Group Consulting  Subscribe to The Dental A-Team podcast  Become Dental A-Team Platinum!  Review the podcast

#848: How to Handle Rude Patients

What Would Doctor Do? Tiff and Dana educate about how to set up doctor’s diagnosis with some pre-gaming strategies. It’s as easy as 1-2-3:   Calibrate the language and focus   Set clear expectations   Doctors, empower your team   The consultants give examples of how to go about this, plus insight on why this will improve how your practice functions.   Episode resources:  Reach out to Tiff and Dana  Watch DAT Podcasts on YouTube  Virtual Consulting  Subscribe to The Dental A-Team podcast  Become Dental A-Team Platinum!  Review the podcast

#847: Co-Diagnosing: Pre-Game Strategies

Kiera gives listeners tips that you can implement right now to start trimming the fat on practice costs and making more money. Suggested actions include reviewing your PnL monthly, buying discounted supplies, utilizing a productive schedule, and more. Episode resources:  Reach out to Kiera  Watch DAT Podcasts on YouTube  Virtual Consulting  Subscribe to The Dental A-Team podcast  Become Dental A-Team Platinum!  Review the podcast

#835: The Value of a Phone Call

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