The Veterinary Culture Lab

This episode is best experienced IN FULL!! 

We recorded this live in Zimbabwe during the THRIVE veterinary wellbeing retreat—and the video version brings it all to life. From wildlife encounters to breathtaking landscapes and powerful human moments, you can watch the full experience unfold on YouTube here.

In this special episode of The Veterinary Culture Lab, Andi records live from Zimbabwe during the World Wide Vets THRIVE retreat—joined by co-host Dani Herbst to explore what it really means to thrive in veterinary medicine.

Grounded in research on emotional intelligence in early-career veterinarians, this conversation unpacks a powerful insight: emotional intelligence does not simply develop with experience—it is shaped by the environments we are part of.

And when the research points to mental health, social support, and time spent outdoors as key drivers of emotional intelligence…this episode brings those findings to life in real time.

Through conversations with veterinary professionals attending THRIVE, you will hear how connection, reflection, and stepping away from the day-to-day demands of practice can shift perspective, build emotional capacity, and create meaningful change.

From honest reflections to moments of humor and insight, this episode highlights how wellbeing is not just an individual effort—it is something we build together.

You’ll hear:

• What the research says about emotional intelligence in veterinary medicine
• How social support reduces isolation and builds connection
• The impact of time outdoors on perspective and wellbeing
• Why experiences like THRIVE can support real growth
• Reflections from veterinary professionals experiencing this work firsthand

Whether you are feeling energized or exhausted, this episode invites you to consider what it might look like to create the conditions that help you—and your team—truly THRIVE.

Resource Links: 

Episode Article:

Title: Improved mental health, social support, and time outdoors are associated with higher emotional intelligence in early-career veterinarians: A longitudinal study

Authors: Tipsarp Kittisiam, DVM, PhD ; Caroline Ritter, DVM, PhD; Emily Morabito, MS; Adam Stacey, PsyD, RDPsych; Deep Khosa, BVMS, PhD; Andria Jones, DVM, PhD

DOI: 10.2460/javma.23.10.0566 

WorldWide Vets
WWV THRIVE - February 2027 Dates and Details

Zimbabwe Man - Donkey

What Do You Think? Reach out to us and let us know at [email protected]

Your Hosts:
Andi Davison LVT, CAPP, APPC 

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. 

Timestamps:

02:06 Meet Dani Herbst

05:22 Mental Health Stigma

08:54 Dani’s Path to Purpose

13:11 Worldwide Vets Mission

14:54 Inside the Thrive Retreat

22:32 Emotional Intelligence Study

25:46 Findings and Thrive Validation

31:55 Vulnerability and Support

34:49 Delegates Share 

37:14 Wellbeing Skills For Leaders

48:26 Safari CE And Connection

51:43 Grounding Outdoors Reset

54:39 Rapid Fire Delegate Takeaways

59:57 Laughs And Farewell

In this episode of The Veterinary Culture Lab, Andi and Josh explore the role of interpersonal curiosity—and why it might be one of the most underrated skills in veterinary medicine today.

Grounded in research on resilience in veterinary students, this conversation unpacks how curiosity shows up in the way we interpret stress, respond to challenges, and connect with the people around us. Because it turns out—resilience is not just about “bouncing back”…it is about how we make sense of what is happening in the first place.

From initial skepticism around wellbeing strategies to meaningful mindset shifts, this episode highlights how perspective-taking, support systems, and self-awareness are not just personal tools—they are cultural ones. And when curiosity is present, everything from communication to coping starts to change. You’ll hear:

•  Why curiosity plays a critical role in how we experience stress and resilience
• What veterinary students revealed about how resilience actually develops
• How simple perspective shifts can change the way we respond to challenges
• Why support systems and connection are essential to thriving—not optional
• What this means for teams trying to build healthier, more sustainable cultures

Whether you are navigating a tough case, a tense conversation, or just trying to make it through a busy day, this episode will challenge you to pause, get curious, and consider what might be possible if we replaced assumption with understanding.

Resource Links: 

Episode Article:

Title: Interpersonal curiosity as a tool to foster safe relational spaces: a narrative literature reviewAuthors:Melanie Letendre Jauniaux & Heather L. Lawford

DOI: https://doi.org/10.3389/fpsyg.2024.1379330

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What Do You Think? Reach out to us and let us know at [email protected]

Your Hosts:
Andi Davison LVT, CAPP, APPC 

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. 

Timestamps: 

00:00 Curiosity Sets the Stage
00:42 Names and Nicknames
02:01 Colorado Weather Whiplash
06:15 Hospital Story Sideways Curiosity
09:57 Vet Clinic Assumptions Lesson
13:16 Courage to Ask Deeper
15:31 Paper Intro Interpersonal Curiosity
18:17 Overt vs Covert Curiosity
21:09 Relational Safety vs Psychological Safety
22:28 Curiosity Builds Trust
23:09 Curiosity As Culture
25:00 Covert Coaching After Error
28:39 Affiliative Intent First
32:17 Overt Versus Covert
37:28 Repetition Builds Muscles
38:51 Vet Team Ideas In Action
46:21 Wrap Up And Thanks

In this episode of The Veterinary Culture Lab, Andi and Josh take on one of the most talked-about concepts in veterinary medicine: work-life balance.

Truth is that most practices already have work-life balance policies. PTO exists. Sick days exist. Flexibility exists. And yet - burnout persists.

So, what is actually going on?

Grounded in science, this episode explores a powerful and often overlooked idea: work-life balance policies are only effective if people can actually use them - without guilt, stigma, or unintended consequences.

Through honest storytelling, real veterinary examples, and practical culture renovation strategies, we unpack the gap between what organizations say they offer and what teams experience day to day.

You will hear:

• Why work-life balance policies often fail—even when they look great on paper
• How guilt, fear, and staffing assumptions quietly block access to time off
• The hidden role leaders play as gatekeepers (and how to shift that)
• Practical ways to redesign systems so balance becomes usable, not theoretical
• How small structural changes can reduce burnout across multiple dimensions of work

This episode reframes balance as something that must be designed, protected, and modeled at the cultural level.

Because thriving veterinary teams are not built on policies alone—they are built on systems people can trust and use.

Resource Links

Episode Article:

Title: How Effective Are Work-Life Balance Policies? The Importance of Inclusion
Authors:Wendy J. Casper; Shelia A. Hyde; Shona G. Smith; Faezeh Amirkamali; Julie Holliday Wayne

DOI: https://doi.org/10.1146/annurev-orgpsych-110622-050544

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TVCL Episode 2 – DRAMMA Needs

Maslach & Leiter Six Areas of Worklife

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Your Hosts:
Andi Davison LVT, CAPP, APPC 

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. 

Timestamps 

00:00 Monday Mindset

06:21 Defining Work Life Balance

10:32 Paper Overview 

14:52 Detachment and Recovery

17:09 Always On Leadership Trap

21:30 Policies vs Access

24:32 Good Leaders, Call outs and Coverage 

31:15 Recovery Standards That Stick

34:10 Time Off on Good Days

38:27 Make Access Visible 

39:42 Fully Staffed to Covered

43:58 Train Leaders to Kill Stigma

45:27 Florida Man and Wrap Up

In this episode of The Veterinary Culture Lab, Andi and Josh take on one of the most common and emotionally charged narratives in veterinary medicine: “Younger generations just do not want to work.”

Rather than reinforcing stereotypes or dismissing frustration, this conversation turns to the research. Grounded in a 2016 cross-temporal meta-analysis by Jean Twenge and colleagues, the episode explores what has actually shifted in generational work values — and what has not.

The data show no dramatic collapse in work ethic. What has shifted, modestly but measurably, is work centrality and the value placed on leisure and balance. In a profession historically shaped by a “you must attend” mentality, even subtle recalibrations can feel seismic.

Through real-world clinic stories, leadership reflection, and practical culture renovation strategies, Andi and Josh explore how redefining commitment — and modeling sustainable boundaries — may be one of the greatest leadership opportunities in modern veterinary medicine.

You will hear:

• What the research actually says about generational work ethic
• Why work centrality has shifted — and why that matters
• How confirmation bias fuels generational stereotypes
• The difference between self-sacrifice and sustainable commitment
• Practical ways leaders can redefine and model commitment
• How curiosity can interrupt the “kids these days” cycle

This episode invites leaders to move beyond blame and toward design — because thriving veterinary cultures are built intentionally, not nostalgically.

Resource Links: 

Episode Article:

Title: Generational Differences in Work Values: Leisure and Extrinsic Values Increasing, Social and Intrinsic Values Decreasing
Authors:Jean M. Twenge et. al. 

DOI: https://doi.org/10.1177/0149206316632058

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World Wide Vets - THRIVE CE Wellbeing retreat in Zimbabwe

All Creatures Great and Small (James Herriot) 1980s TV series (the best one!)

Florida Man This Week - Bean Burrito Bandit 

What Do You Think? Reach out to us and let us know at [email protected]

Your Hosts:
Andi Davison LVT, CAPP, APPC 

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. 

Timestamps: 

00:00 Generational Work Myth

00:44 Meet Josh and Dalia

02:17 Airplane Jokes and Travel

02:57 Zimbabwe Thrive Retreat

04:58 Lazy Young Workers Claim

06:56 Tech Leaves at Six

10:52 Martyrdom Culture Origins

16:05 Work Values Research

In this episode of The Veterinary Culture Lab, Andi and Josh explore a powerful idea: every veterinary clinic is performing a play—whether it realizes it or not. The stage is your hospital. The cast is your team. The script? That is your culture.

Grounded in the evidence-based framework from Organizational Culture in Action by Gerald Driskill and Julian Mirivel, this episode unpacks how workplace culture is co-created through everyday communication, rituals, stories, symbols, and leadership behaviors. Rather than treating culture as something abstract or mysterious, this conversation makes it visible, measurable, and—most importantly—adjustable.

Through real-world veterinary examples, graduate-level insight translated into practical application, and just enough theatrical metaphor to keep it interesting, this episode helps teams examine the gap between what they say they value and what they actually reward in daily practice.

You’ll hear:

• Why culture is more than a mission statement on the wall
• The difference between espoused values and enacted values—and why the gap matters
• How stories, rituals, and symbols quietly shape team behavior
• Why leaders are meaning-makers, not just decision-makers
• A simple 15-minute “story circle” exercise to uncover cultural strengths and pain points
• Practical ways to run small experiments that move your clinic toward alignment
  
  

Whether you are a practice owner, manager, technician, or veterinarian, this episode offers a clear, science-backed way to understand your current culture and begin renovating it—one intentional shift at a time.

Because thriving in veterinary medicine is not accidental. It is directed.

Resources:
Episode Textbook:

Title: Organizational Culture in Action: A Cultural Analysis Workbook (4th edition)
Authors: Gerald W.C. Driskill and Julien C. Mirivel

Amazon Link to purchase: HERE

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What Do You Think? Reach out to us and let us know at [email protected]

Your Hosts:
Andi Davison LVT, CAPP, APPC 

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. 

Timestamps:

00:00 Introductions and Names

00:45 Passover Charo-set Story

02:02 Black Friday Smoothies

03:20 Culture as Drama

05:26 Wicked and What It's About

06:45 Webs of Significance

08:04 Organizational Culture Workbook

09:57 Applying OCA in Practice

13:59 Espoused vs Enacted Values

16:40 Wellbeing Value Gap

18:20 Culture in Stories and Rituals

20:36 Holiday Party Culture Tale

21:35 Hospital Party Ritual

23:31 Reading Culture Daily

25:01 Leaders Shape Meaning

26:41 Culture Renovation Compass

28:30 15 Minute Story Circle

31:34 Psychological Safety Tips

34:37 Culture Detective Walkthrough

35:58 Make Values Observable

38:14 Small Experiment Ripple

41:14 Key Takeaways And Offer

42:26 Florida Man Banana

43:54 Thanks And Farewell

In this episode of The Veterinary Culture Lab, Andi and Josh take on one of the most talked-about—and most misunderstood—topics in veterinary medicine: burnout. Rather than adding to the noise, this conversation brings clarity by grounding the discussion in science and centering the experience of veterinary technicians and nurses.

Grounded in a 2025 Delphi study led by Angela Chapman and colleagues, this episode examines what experts agree truly contributes to occupational burnout for veterinary technicians—and what organizational strategies can help prevent it. The study moves beyond assumptions to identify systemic drivers and practical, evidence-based solutions clinics can actually use.

Through real-world veterinary examples, leadership reflection, and a few well-timed laughs, this episode reframes burnout as a structural signal rather than a personal failure and highlights how leadership, communication, and resilience support shape team wellbeing.

You’ll hear:

• Why burnout is not the same as exhaustion
• The workplace conditions that create systemic strain for veterinary technicians
• The most common barriers to addressing burnout in clinics
• Expert-backed strategies that help prevent burnout
• Practical shifts teams can make to support technician wellbeing

Whether you are a technician, a leader, or part of a veterinary team navigating constant pressure, this episode offers clarity, validation, and a science-backed path forward.

Resource Links
Episode Article:

Title: Workplace Strategies to Reduce Burnout in Veterinary Nurses and Technicians: A Delphi Study
Authors: Angela Chapman, Pauleen C. Bennett, Vanessa I. Rohlf

DOI: https://doi.org/10.3390/ani15091257

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World Health Organization
Underwater Wonders - Fort Collins, CO
Self Determination Theory  (Deci & Ryan)

30 Second Dance Party Button - Shop 

Florida Man This Week - Cartwheels 

What Do You Think? Reach out to us and let us know at [email protected]

Your Hosts:
Andi Davison LVT, CAPP, APPC 

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. 

Timestamps 

00:00 Introduction to Burnout in Veterinary Medicine

00:44 Weekend Plans and Personal Stories

04:15 Defining Burnout and Its Misuse

09:38 World Health Organization's Definition of Burnout

12:17 Landmark Study on Burnout in Veterinary Technicians

15:41 Barriers and Enablers in Addressing Burnout

17:48 Solutions to Combat Burnout

19:26 Implementation Challenges and Cultural Importance

20:32 Reflecting on Burnout and Leadership Support

23:36 The Power of Self-Determination Theory

27:52 Practical Steps to Alleviate Burnout

33:50 Resilience and Team Support Strategies

38:19 Florida Man and Final Thoughts

In this episode of The Veterinary Culture Lab, Andi and Josh explore why some veterinary teams feel energized, supportive, and fully engaged - while others feel stuck just going through the motions. The difference is not talent, workload, or motivation. It is how people support one another at work.

Grounded in a large meta-analysis on interpersonal support and self-determination theory, this convo unpacks how meeting core psychological needs for autonomy, competence, and relatedness shapes motivation, wellbeing, and performance across teams and leadership relationships.

Through real-world veterinary scenarios, leadership reflections, and a few well-earned laughs, this episode examines why compliance-driven cultures fall short—and how commitment grows when people feel trusted, capable, and genuinely supported.

You’ll hear:

• Why the same person can respond very differently in the same situation depending on team culture
• How autonomy, competence, and relatedness influence motivation, wellbeing, and performance
• The difference between managing for compliance and leading for commitment
• Why interpersonal support from both leaders and peers matters more than we think
• Practical leadership moves that strengthen trust, ownership, and engagement
• What this research means for veterinary teams looking to renovate culture from the inside out

Whether you are leading a veterinary team, working within one, or trying to understand why energy feels high in some clinics and low in others, this episode offers science-backed insight into how everyday interactions shape commitment, connection, and thriving at work.

Resource Links: 

Episode Article:

Title: Interpersonal Supports for Basic Psychological Needs and Their Relations with Motivation, Wellbeing, and Performance: A Meta-Analysis
Authors:Gavin R. Slemp, James G. Field, Richard M. Ryan, Vivien W. Forner, Anja Van den Broeck, and Kelsey J. Lewis

DOI: https://doi.org/10.1037/pspi0000459

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Georgia Aquarium
Self Determination Theory - (2017) https://doi/10.1521/978.14625/28806

What Do You Think? Reach out to us and let us know at [email protected]

Your Hosts:
Andi Davison LVT, CAPP, APPC 

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. 

Timestamps:

00:00 Building Trust and Commitment in Veterinary Teams

00:42 Casual Conversations and Personal Stories

01:18 Exciting News and Upcoming Events

03:56 Farm Life and Teamwork

05:23 Comparing Veterinary Practices

12:42 The Impact of Team Support on Motivation and Performance

23:24 Commitment Over Compliance

23:45 The Horse Metaphor for Training

24:39 Loosening the Reins in Training

25:33 Clarity Plus Coaching Equals Success

25:48 Supporting Competency Needs

27:30 Personal Story: Overcoming Challenges with Support

30:52 The Power of Peer Support

32:56 Renovating Veterinary Cultures

33:14 Autonomy Support Moves for Leaders

39:11 Competence Support Moves

42:40 Relatedness Support Moves

45:04 Florida Man: A Lighthearted Conclusion

46:48 Closing Remarks

In this episode of The Veterinary Culture Lab, Andi and Josh dig into what really sits behind so-called “unicorn clinics”—and it turns out it is not luck, perks, or fairy dust. It is communication.

Grounded in a 2012 study by communication scholars Paul Madlock and Melanie Booth-Butterfield, this conversation explores relational maintenance: the everyday communication behaviors coworkers use to stay connected, supported, and resilient at work.

Through real veterinary examples, leadership reflections, and a few well-placed dad jokes, this episode breaks down the science behind thriving teams and highlights the top three communication behaviors most strongly linked to job satisfaction, commitment, and wellbeing.

You’ll hear:

• What people actually mean when they talk about a “unicorn clinic”
• The seven relational maintenance strategies coworkers use to sustain strong relationships
• The top three communication behaviors most predictive of thriving teams
• Why positivity, shared effort, and healthy conflict repair matter more than we realize
• How these behaviors meet core human needs for belonging, care, and influence
• What this research means for veterinary leaders and teams who want to renovate their culture intentionally

Whether you are searching for a unicorn clinic—or hoping to build one from the inside out—this episode offers science-backed insight and practical perspective on how small, everyday communication choices can transform the way veterinary teams work, connect, and thrive.

Resource Links: 

Episode Article:

Title: The influence of relational maintenance strategies among coworkers
Authors: Paul Madlock and Melanie Booth-Butterfield

DOI: https://doi.org/10.1177/0021943611425237

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What Do You Think? Reach out to us and let us know at [email protected]

Your Hosts:
Andi Davison LVT, CAPP, APPC 

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. 

Timestamps: 

00:00 Introduction: Building a Unicorn Clinic

00:54 Personal Anecdotes and Oura Ring Insights

02:33 3D Printing Adventures

06:21 The Magic of Unicorn Clinics

13:45 Relational Maintenance Strategies

23:20 Real-Life Application of Team Strategies

24:34 Transformative Experience with a Surgery Team

27:29 The Role of Leaders in Team Dynamics

39:27 Practical Steps for Conflict Management

45:47 Unusual Florida Man Story

47:10 Closing Remarks and Listener Engagement

In this episode of The Veterinary Culture Lab, Andi and Josh dig into one of the simplest—yet most underestimated—forces shaping veterinary culture: the experience of feeling genuinely heard at work.

Grounded in a massive meta-analytic review on perceived listening, they unpack how the quality of our listening predicts our workplace wellbeing. The punchline? Listening may be one of the most powerful (and affordable) culture renovation tools in vet med.

You don't need another meeting, a new communication policy, or a wellness budget to make this shift. Just a few intentional moments of curiosity, presence, and genuine interest can change how people show up — and how they show themselves in your hospital.

You’ll hear:

• Why veterinary teams listen beautifully in the exam room but struggle to listen to each other
• The science behind perceived listening — and why it predicts performance, adaptability, and wellbeing
• How feeling “seen” fuels confidence, motivation, and commitment
• The role of curiosity in high-quality listening (and why it matters more than perfect phrasing)
• Practical, low-lift ways to build listening into your culture

Whether you lead a hospital, manage a shift, or support your team from the treatment floor, this episode offers practical steps to strengthen trust, reduce friction, and create a workplace where people genuinely feel heard.

Resource Links 

Episode Article

Title: A Meta-analytic Systematic Review and Theory of the Effects of Perceived Listening on Work Outcomes
Authors:Kluger, Avraham N. et al.

DOI: https://doi.org/10.1007/s10869-023-09897-5

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What Do You Think? Reach out to us and let us know at [email protected]

Your Hosts
Andi Davison LVT, CAPP, APPC 

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. 

Timestamps 

00:00 Intro: The Power of Being Heard

01:01 Office Upgrades and WFH Problems

04:31 The Importance of Listening in Veterinary Medicine

06:07 Imagining a Practice with Genuine Listening

10:07 The Science Behind High-Quality Listening

12:16 The Impact of Listening on Team Performance

14:09 Listening as a Tool 

16:41 Personal Reflections on Listening and Validation

19:27 Misunderstandings in Clinical Practice

20:33 A Day in the Life of a Busy Vet Clinic

22:38 Reflecting on the Near Miss

23:28 The Importance of Listening

24:14 Curiosity as a Listening Skill

26:03 Implementing Listening Practices

27:27 Measuring and Training Listening Skills

28:33 Observable Behaviors of Listening

33:05 Systematizing and Rewarding Listening

36:11 Florida Woman's Challenge

38:24 Conclusion and Farewell

Care Flows Forward: How Supporting Your Team Elevates Patient Care in Vet Med
In this episode of The Veterinary Culture Lab, Andi and Josh explore a simple but powerful truth: teams do not feel your intentions — they feel your behaviors. Using a human healthcare study on manager caring and patient experience, they dig into how presence, visibility, and small supportive actions ripple outward to strengthen culture and elevate care.

You’ll hear:

• Why leaders often feel caring but struggle to show it in ways teams can experience
• What research reveals about the link between leader presence, team wellbeing, and client care
• How everyday micro-moves (#goinginwiththem) build trust and connection.
• The hidden barriers that keep leaders stuck in the office — and how to break through them
• Practical ways to demonstrate care, shield your team, and close communication loops

Whether you manage a whole hospital or support a busy shift, this episode offers grounded, usable strategies to show up for your team in the moments that matter most.

Resource Links: 

Episode Article:

Title: The Relationship Between Staff Nurses’ Perceptions of Nursing Manager Caring Behaviors and Patient Experience: A Correlational Study
Authors:Kotich, Kelly

Find it: This article is a PhD dissertation submitted to UMKC in 2020. Unfortunately there is no current DOI. Please contact us with any questions. 

Research surrounding 'Leader Rounds' 

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What Do You Think? Reach out to us and let us know at [email protected]

Your Hosts:
Andi Davison LVT, CAPP, APPC 

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. 

Timestamps 

00:00 Introduction: The Secret to Outstanding Patient Care

01:01 Casual Conversation: Taxes and Business Ventures

02:11 The Importance of Demonstrating Care in Leadership

04:03 Research Insights: Manager Behaviors and Patient Experience

04:53 Personal Experiences: Good and Bad Managers

09:26 Study Breakdown: Manager Caring and Visibility

14:09 Challenges in Veterinary Leadership

18:56 The Importance of Visibility in Leadership

19:47 Effective Communication and Supportive Behaviors

20:27 Implementing Culture Renovation Strategies

20:43 Micro Moves: Small Actions with Big Impact

26:11 Leader Rounds and Percentage Checks

28:09 Walk with Me Coaching Moments

31:38 Fast Shield Protocol and Closing the Loop

34:04 Conclusion and Florida Man Story