In this episode of The Veterinary Ledger, we feature Kim Mackie, owner of Candid Approach Consulting. Kim's unique background spans over 15 years in veterinary practice management and 30 years in law enforcement as a parole supervisor. She shares how skills from supervising parolees translate to managing veterinary staff and clients, emphasizing the importance of communication and connection. Kim discusses the challenges of dealing with toxic employees, the parallels between parolees and disgruntled clients, and offers insights on maintaining a positive workplace. Tune in for a candid conversation about blending experiences from two distinct fields to improve veterinary practices.

In this episode, we sit down with Michael Shirley, Chief Empowerment Officer at Family Pet Health in Murfreesboro, Tennessee. Michael shares insights into his unique role in the veterinary practice, emphasizing the importance of empowering team members and fostering a positive work environment. He discusses his journey from agriculture education to veterinary management, the significance of regular team meetings, and the core values that guide Family Pet Health. Michael also shares practical tips for hiring, retaining staff, and enhancing client satisfaction. Get inspired by his innovative leadership approach and learn how to implement similar strategies in your own practice.

In this episode, we sit down with Dani Rabwin, CEO of Ready Vet Go, to discuss essential skills beyond veterinary medicine, including effective communication, time management, and building trust with clients. Dani shares insights from years of experience, revealing strategies to enhance efficiency, handle cranky clients, and foster meaningful relationships with pet owners. She also emphasizes the importance of mentorship, providing valuable advice for both mentors and new grads, and highlights the resources offered by Ready Vet Go to support early career veterinarians.

Join us as Karen shares her unique journey into veterinary practice ownership, starting vet school at 38 and avoiding corporate practices to maintain autonomy. Karen discusses the importance of having a flexible practice environment for treating birds and small mammals and the need for a supportive, collaborative clinic culture. She talks about purchasing her clinic building to ensure future success and independence, handling staffing strategies, and maintaining open communication with her team. Additionally, Karen highlights the significance of harm-free certification in her practice. Finally, Karen provides insights on keeping private practices private, sharing best practices within the veterinary community, and her excitement for future expansions and training the next generation of veterinarians.

In this episode, Shannon shares her inspiring journey into veterinary practice ownership. She discusses her initial career aspirations, the challenges of managing significant debt, and how she overcame these obstacles to acquire a seven-figure practice. Shannon offers valuable advice on the importance of having a good attorney, conducting market research, and navigating vendor negotiations. She also delves into the experiences of running a practice, including making strategic improvements, managing a team, and planning for future growth. Whether you're an aspiring practice owner or simply curious about the veterinary field, Shannon's story provides practical tips and encouraging insights.