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The VetPractice Playbook
The VetPractice Playbook episodes
- EP7 - How Veterinary Clinics Escape Survival Mode
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In this episode of The VetPractice Playbook, the crew reminisces on 2025 and dives deep into how veterinary clinics can escape survival mode through... GOAL SETTING! They discuss the difference between a survival clinic and a clinic built on purpose, how clinics confuse busyness with progress, and so much more.
Free Resources On Our Website: https://vetpracticepro.com/
Join Our Free Circle Community: https://tinyurl.com/2rh95fv5
Instagram: https://www.instagram.com/vetpracticepro/
TikTok: https://www.tiktok.com/@vetpracticepro
YouTube: https://www.youtube.com/@VetPracticePro
Timestamps
00:00 Intro
02:00 2025 Reflections
04:58 What Does a Reactive Clinic Look Like
06:50 Looking Busy is not Always Progressing
08:11 Impact of COVID on Clinics
08:45 A Telltale Sign of a Reactive Clinic
10:34 Goal-Oriented Clinics
12:36 Measuring Your Metrics
14:32 Dealing with Turnovers
16:26 Questions That Intentional Clinics Might Ask
17:35 Scheduling Your Priorities
19:00 Working On Your Business Not In It
21:42 Roundtable Replay
27:55 Outro30 min - EP6 - How To Create Year-Round Appreciation in Your Veterinary Practice
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In this episode of The VetPractice Playbook, the crew discusses how veterinary professionals, and especially veterinary practices, can show appreciation in their clinic and their broader community through parties, traditions, bonuses, and more!
Free Resources On Our Website: https://vetpracticepro.com/
Instagram: https://www.instagram.com/vetpracticepro/
TikTok: https://www.tiktok.com/@vetpracticepro
YouTube: https://www.youtube.com/@VetPracticePro
Timestamps
00:00 Intro
02:30 Starting Paws for a Cause
05:42 Keeping Things Fresh and Lively
07:52 Making it a Special Time of Year for Staff
10:25 Making Doing Things All Year Long
11:25 Throwing Christmas Parties
13:48 Creating Powerful Moments
15:00 Community/Clinic Support Specialist
17:20 Fun Traditions
26:27 Outro28 min - EP5 - Behind the Scenes of a High-Efficiency Veterinary Clinic
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In this episode of The VetPractice Playbook, the crew discusses the different processes that were implemented at All-Star Veterinary Clinic that took the practice from ordinary to extraordinary!
Free Resources On Our Website: https://vetpracticepro.com/
Instagram: https://www.instagram.com/vetpracticepro/
TikTok: https://www.tiktok.com/@vetpracticepro
YouTube: https://www.youtube.com/@VetPracticePro
Timestamps
00:00 Intro
01:25 Changes That Revolutionized All-Star Veterinary Clinic
02:03 Restructuring the Reception Area
06:26 Opening the Door For Your Clients
07:31 Establishing Continuity of Care
10:23 How the Teams Get Set Up
12:09 Implementing Vocera Badges
15:24 How The Badges Work
17:05 Using Vocera Badges To Appreciate Staff
18:20 The Financial Side of Using Vocera
19:10 Importance of Low Wait Times
21:02 The Roundtable Replay
24:10 Optimizing the Workforce
27:11 Recap
29:33 Outro30 min - EP4 - When Generational Differences Hold Your Vet Clinic Back
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In this episode of The VetPractice Playbook, the crew breaks down a tricky listener question about change that involves family, psychological safety, resistance, and so much more!
Free Resources On Our Website: https://vetpracticepro.com/
Join VetPracticePro's First Ever LIVE Workshop: https://vetpracticepro.com/vetpracticepro-live/
Instagram: https://www.instagram.com/vetpracticepro/
TikTok: https://www.tiktok.com/@vetpracticepro
YouTube: https://www.youtube.com/@VetPracticePro
Timestamps
00:00 Intro
04:25 The Concept of Change
05:35 What Are The Main Components of Change
07:52 Loss Aversion Bias
10:21 Autonomy and Involvement
13:13 Psychological Safety
19:39 Starting Small & Celebrating
20:18 Jon’s Experience
22:55 How To Start With Change
25:23 The Training Side of Things
26:58 Dealing with Resistance
28:50 Listener Inquiries
42:35 Outro43 min - EP3 - How To Ask For A Raise In Vet Med
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In this episode of The VetPractice Playbook, the crew breaks down why having a clear strategy matters when asking for a raise—and how to approach the conversation with confidence. They explore the topic from both sides of the table, offering insight into what employees should consider and what clinic owners look for during these discussions.
Free Resources On Our Website: https://vetpracticepro.com/
Join VetPracticePro's First Ever LIVE Workshop: https://vetpracticepro.com/vetpracticepro-live/
Instagram: https://www.instagram.com/vetpracticepro/
TikTok: https://www.tiktok.com/@vetpracticepro
YouTube: https://www.youtube.com/@VetPracticePro
Timestamps
00:00 Intro
01:30 How To Properly Ask For A Raise
03:10 Favorite Ways of Having A Pay Raise Conversation
08:00 Models for Addressing Such Conversations
10:33 What Information You Should Come Prepared With
13:44 The Main Reasons You’d Ask For A Raise
15:34 How To Time The Conversation
18:45 Things To Avoid Doing
19:30 What To Do If The Employer Doesn’t Offer Annual Reviews
21:37 Being Ready For A Delayed Yes
22:50 How Raise Expense Affects Small Businesses
27:17 Best Case Scenario
29:20 Compassion Without Metrics
30:05 Listener Question
39:51 Outro41 min - EP2 - The Real Reasons Veterinary Clinics Sell to Corporate
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In this episode of The VetPractice Playbook the crew (mainly Richie) breaks down the many reasons why a veterinary clinic would sell to a corporate company, the do's and don'ts of selling, horror stories of corporate transitions, and more!
Free Resources On Our Website: https://vetpracticepro.com/
Join VetPracticePro's First Ever LIVE Workshop: https://vetpracticepro.com/vetpracticepro-live/
Instagram: https://www.instagram.com/vetpracticepro/
TikTok: https://www.tiktok.com/@vetpracticepro
YouTube: https://www.youtube.com/@VetPracticePro
46 min - EP1 - How to Avoid a Costly Bad Hire in Vet Med
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In this first ever episode of The VetPractice Playbook, we’re digging into one of the most overlooked drivers of a healthy, successful clinic: having the right conversations during the hiring process—on both sides of the table. From the true cost of a bad hire to the red flags that show up long before someone steps into the building, we break down the moments that make or break your team. If you want to hire smarter and avoid the mistakes that hold clinics back, this is an episode you won’t want to miss!
Free Resources On Our Website: https://vetpracticepro.com/
Join VetPracticePro's First Ever LIVE Workshop: https://vetpracticepro.com/vetpracticepro-live/
Instagram: https://www.instagram.com/vetpracticepro/
TikTok: https://www.tiktok.com/@vetpracticepro
YouTube: https://www.youtube.com/@VetPracticePro
Timestamps
00:00 Intro
00:20 Who We Are
03:39 Upcoming Live Session
05:12 Must-Have Conversations When Hiring
14:18 the Cost Of A Bad Hire
15:00 Must-Have Conversations For The Employee To Have With The Employers
18:18 Red Flags During Interviews
34:45 Actionable Items
38:38 Outro39 min
About The VetPractice Playbook
From the publisher's feed
The VetPractice Playbook is your weekly game plan for building, leading, and scaling a successful veterinary practice. Designed specifically for practice owners, managers, and aspiring leaders,…
this podcast from VetPracticePro dives into the real-world challenges of ownership—from team leadership and operations to growth, profitability, and long-term sustainability—so you can run a more efficient, profitable, and purpose-driven clinic.
Join host Dr. Emily King alongside Jon and Cayla Bittles and Richie King every Wednesday at 9:00 AM EST as they break down the realities of practice ownership, share practical, actionable strategies, and equip you with the tools to lead your team effectively, enhance the client experience, protect your time and wellbeing, and build a practice—and a career—you’re proud to own.