The big 5-0! In this special 50th episode of the Subrogation Support Network, Ashton Kirsch sits down with Carl Van, founder of the International Insurance Institute and one of the most sought-after claims trainers in the country. With 27 years of running workshops for carriers like State Farm, Allstate, and Progressive, Carl has spent more time listening to real claims calls than just about anyone alive — and what he's heard might surprise you.

They cover:

• The words and phrases adjusters use every day that quietly undermine their negotiations
• Why "I took a look at your file" and "I came up with a number" are costing you settlements
• The voicemail multiplier, and why letting calls go to voicemail is generating three to four times more work
• How to negotiate with attorneys without getting pushed around
• Why great customer service actually saves time instead of taking it

Plus — Carl makes the case that picking up the phone isn't just good manners, it's the single most underrated time management move in the industry.