The Wake Up Eager Podcast

Overview of Episode #40 -

• The six factors related to style in the Executive Presence Index.
• Discussion with Mark Fonseca, Executive Image Consultant about the power of nonverbal communication, the rules around professional dress in traditional as well as casual settings, and how to use a combination of clothes and attitude to command a room.
• Discussion with Anna Hopkins, Owner and Principal Image Consultant at Elevated Image about looking fatigued, poorly dressed or unprepared, discussing the importance of self-care and the message you send when you put yourself last.
• Contact Priceless Professional Development - 770-578-6976, [email protected] www.pricelessprofessional.com
• To see the shownotes and get the transcript for this episode, go to: www.pricelessprofessional.com/style

Timing on Recording: @ 5:57 ---

Topic 1: The six factors related to style in the Executive Presence Index survey

1. Looks healthy and alert, express self with vigor
2. Voice, tone and mannerisms appropriate to situation
3. Doesn't show up looking fatigued, poorly dressed or unprepared
4. Level-appropriate in overall appearance, style
5. Look the part in formal, informal settings
6. Aware that dress/demeanor sends a message and sets expectations

Timing on Recording: @ 13:44 ---

Topic 2: The "Blue Jeans" of the business world

• Start with a great foundational wardrobe
• Build from there
• "You don't know what you don't know"

Timing on Recording: @ 19:00 ---

Topic 3: The power of nonverbal communication

• What message do you want to send?
• Use color, pattern to convey
• People will judge (first impression takes 3-5 seconds)
• You can control what they make up

Timing on Recording: @ 22:45 ---

Topic 4: Mark's advice for established, successful executives

• Maintain relevance, approachability
• People are always watching, taking cues

Timing on Recording: @ 25:08 ---

Topic 5: The rules around dress in casual industries

• Less you wear (i.e. No jacket/tie), higher quality necessary
• Choose high-quality shoes, accessories
• Shirt is center stage in business casual world
• Select dark jeans, shirts with two-button collar

Timing on Recording: @ 30:22 ---

Topic 6: Mark's suggestions for commanding a room

• Dress one notch above subordinates
• Understand that life is about relationships

Timing on Recording: @ 33:35 ---

Topic 7: Why executives struggle with exhibiting a level-appropriate appearance and style

• Don't make the same investment in wardrobe as other areas of life
• Lack education around formalwear
• Want to press the "Easy button"

Timing on Recording: @ 42:11 ---

Topic 8: Mark's best tips for professionals who want to up their wardrobe game

• Find someone whose style you appreciate, ask where they shop
• Read "Dressing the Man," the Bible of men's clothing
• Start with one high-quality piece, i.e. Navy or charcoal grey suit, navy/black blazer and dark jeans
• Pay attention to fit, proportion

Timing on Recording: @ 50:23 ---

Topic 9: How to address looking healthy and alert

• Cognizant of overall appearance, attitude
• What you wear can change the way you feel
• Color and proportion are most important to image

Timing on Recording: @ 54:43 ---

Topic 10: The importance of your LinkedIn profile picture

• People spend 32% of time looking at pictures
• Functions as social media's first impression

Timing on Recording: @ 1:10:00 ---

Topic 11: Anna's take on looking fatigued, poorly dressed and unprepared

• Reflects inability to manage time, delegate
• Important for team to have confidence in you
• Becomes a reflection of character
• Put on your own oxygen mask first

Timing on Recording: @ 1:22:00 ---

Topic 12: How to remedy looking fatigued and unprepared

• Use color properly
• Pay attention to detail (e.g. Polished shoes)
• Tailor clothes to fit
• Stay current, get rid of pieces that show age
• Wardrobe should change with you

Timing on Recording: @ 1:29:40 ---

Topic 13: Anna's process in working with an executive

• Get to know lifestyle, personality
• Go through closet, make decisions
• Replace go-to pieces as necessary
• Discuss hair, makeup choices
• Shop with client
• Put outfits together, take a picture for Look Book
• Connect client with tailor

Timing on Recording: @ 1:38:57 ---

Topic 14: Anna's thoughts around the awareness that your dress and demeanor sends a message

• Leaders must do for themselves first
• Outsource things that are not your strong suit
• Must be approachable, present when team needs help
• Good leader has a huge impact on culture, productivity

Timing on Recording: @ 1:45:00 ---

Topic 15: Anna's actionable advice for executives

• Take time for self-care (i.e. Sleep, exercise, diet)
• Use your money to facilitate a successful life
• Bring energy to your team via body language, physical motivation

Timing on Recording: @ 1:49:39 ---

Topic 16: Anna's definition of success

• Understand priorities, build life accordingly
• Ripple effect of positive impact on people around you

Contact Suzie Price at: [email protected] or 770-578-6976

Overview of Episode #39 -

• All about the Executive Presence dimension: Style and execution.
• Five focus areas - facets to consider for improving your Style and Execution.
• One area that most impacts your ability to effectively execute.
• Seven behaviors of leaders who do well in this area.
• Five actions you can take.
• Contact Priceless Professional Development - 770-578-6976, [email protected] www.pricelessprofessional.com
• To see the shownotes and get the transcript for this episode, go to: www.pricelessprofessional.com/execution

Timing on Recording: @ 4:30 ---

Topic 1: Introduction

• "When you're looking in the mirror, you're looking at the problem. But you're also looking at the solution"
• Recap of Episode #38, interview with Executive Presence expert Scott Weighart
• What is Executive Presence?
• Definition of Executive Presence: The qualities of a leader as seen through the eyes of others that engage, inspire, align & move people to act.

Timing on Recording: @ 6:40 ---

Topic 2: 360 Feedback

• What is 360 feedback?
• The feedback you receive from your peers is for YOU. It allows you to think about business goals, themes or objectives that you are trying to meet. "What are my peers trying to tell me?"
• Reminder of what vulnerability feels like.

Timing on Recording: @ 12:45 ---

Topic 3: Think of Senior Leaders and Executives You Have Worked With in the Past

• Reflection exercise.

1. Who inspired you? Who did not?
2. Who caused you to want to take action? Who did not?
3. Do the "did not" people come to mind easier?

Timing on Recording: @ 16:30 ---

Topic 4: Three Areas That Are Measured in Executive Presence

• 1) Style and execution.
• 2) Substance and credibility
• 3) Character and trust
• Suzanne Bates book – "All the Leader You Can Be, the Science of Achieving Extraordinary Executive"Presence.(Available - complimentary copy with a 30 day trial - www.audibletrial.com/wakeupeagerworkforce
• Definition of Style in Executive Presence: "The word style is commonly used to describe a person's wardrobe and grooming as in stylish appearance. A more accurate and complete definition of style is a way of doing things." Suzanne Bates
• Five Areas Measured in the Executive Presence Index (360 Degree Feedback tool) in the area of Style and Executiion:

1. Appearance
2. Intentionality
3. Inclusiveness
4. Assertiveness
5. Interactivity

Timing on Recording: @ 20:00 ---

Topic 5: Appearance

• Looking and acting like an executive, commanding the room, energy and vigor.
• How energy plays a part in how you are perceived.
• Not showing up looking fatigued, poorly dressed or unprepared.

Timing on Recording: @ 25:45 ---

Topic 6: Intentionality

• Your ability to execute, articulate your vision and leave a meeting with a clear course of action.
• "Become a compass."

Timing on Recording: @ 28:32 ---

Topic 7: Inclusiveness

• "Inclusiveness is essential to building support for initiative and getting the best of people's thinking and effort. Inclusive leaders tend to bring a lot of people into the discussion. They are approachable and convey the sense that all views are welcome." Suzanne Bates
• The right balance of inclusiveness.

Timing on Recording: @ 31:12 ---

Topic 8: Assertiveness

• The ability to speak up without being shut down.
• How to speak up while reflecting confidence and building confidence in others by being direct and forthright.

Timing on Recording: @ 34:25 ---

Topic 9: Interactivity

• How accessible are you? Do you have the right quality or quantity of interaction with people?
• Are people able to reach you, see you and connect with you?
• How well you do in interactivity impacts a lot of other area within the Executive Presence picture.
• Interactivity is about free-flowing exchange of information.

1. You are not rushed, you are not impersonal.
2. You find the right balance.
3. You pay attention to what is being said, as well as what is not being said.
4. You are seen as approachable.

• If you are doing interactivity well, your calendar is filled with communication activity because you see it as a priority.
• Conflict. Do you allow it to simmer? Or do you have a discussion?

Timing on Recording: @ 41:00 ---

Topic 10: Five Actions You Can Take to Improve Interactivity

• Figure out how you can be less formal with people and more available.
• Think about who you regularly meet with and work with. Look at your calendar; can you allocate your time differently?
• Get feedback on how you conduct meetings. Are you having effective meetings?

Episode #7: Better Meetings

• Check your listening skills. Are you listening deeply?

Episode #27: Listen

• How strong is your ability to handle conflict? Do you avoid it?

Episode #35: Conflict

Timing on Recording: @ 50:05 ---

Topic 11: Closing Thoughts

• When you're looking in the mirror, you're looking at the problem. But you're also looking at the solution.
• All feedback is not about us, but all feedback is for us.
• Your job is to grow and expand and become the best that you could be, the next better version of yourself.

Contact Suzie Price at: [email protected] or 770-578-6976

Overview of Episode #38 -

• Suzie interviews Scott Weighart, an expert in Executive Presence.
• What is it and why it matters for leaders.
• Discover a three dimensional model for specifically helping you develop your presence in and out of the board room.
• Learn the two facets that most leaders score lower on... (They might surprise you!)
• What is an "Intellectual Treasure Hunt" and how it helps you.
• The quality that all leaders in high growth companies have mastered.
• Contact Priceless Professional Development - 770-578-6976, [email protected] www.pricelessprofessional.com
• To see the shownotes and get the transcript for this episode, go to: www.pricelessprofessional.com/executivepresence

Welcome; Getting to Know Scott Weighart 8:20

• Favorite place to travel - Iceland. Nature and the outdoors, especially outdoor swimming pools. Spectacular and different.
• A funny story your family tells about you – Kitten "Peek-A-Boo."

What is Executive Presence? 18:57

• "Definition of Executive Presence: The quality of a leader as see through the eyes of others that engage inspire align and move people to act."
• Measuring for 3 years. Geared for senior or high potential leaders.

How did this become your and Bates Communication's focus? Why should leaders care about Executive Presence? Why does it matter? 21:30

• Get down to business and get some science around it.
• A tool of influence. What leaders bring to the table to influence eachother.
• Communication is the only tool Senior Leaders have to work with, if you cannot communicate and get work done through others you really cant do much of anything.

How does one get better at this? What are the skills related to Executive Presence and how can a leader build those skills? 24:40

• 3 dimensional model: Character, substance and style. Style what you see, how they come into the room; Substance is leadership, how they lead, content you bring; character fundamentals you cant see, how people experience you and trust you.
• Character - qualities we develop early in life that are key in engaging others, gaining trust , what our temperament and disposition is. Qualities important in building trust.
• Substance – adult development, qualities to building trust and credibility.
• Style – execution, clarity about what needs to be done. Appearance, are you dressed appropriately for the job.
• Execution, credibility, trust.

What gets in the way of getting better at this? 38:10

• Paula story.
• Struggle with restraint story. During a conflict situation, when you retain or restrain yourself, you retain the upper hand.

What would you say to the leader who says, that's 􏰀too soft􏰁 for me (or for my organization). 􏰀 We're in a tough business and I can't see how this would make a difference...􏰁 45:00

• Integrity – do you do the things you say you are going to do?
• Lack of trust is the only real objection.
• Focus on strengths. Talking the leader off the ledge. Leveraging what you are naturally good at.
• Don't focus on 50 things at one time; focus on 1 or 2 things. Mount Everest Goals vs. A Set of Stairs Goals. Start small and continue to build.

What changes have you seen in people – as they've built this skill? What's the impact on their personal and professional life? On the business? 59:00

• "You're only good as your last night of sleep."

If you could put one billboard anywhere, with anything on it, where would it be and what would it say? 1:07:15

• "Never forget that Executive Presence is in the eyes of the beholder."
• "Every time you interact with someone you are making a deposit or withdrawal in your Executive Presence bank."
• We are always perceiving/appraising each other. What can we do to come across better to others? It doesn't matter how smart or authentic you are if people are not experiencing you that way. How we see ourselves is that odds.

What advice would you give your 25/30-year old self about being executive presence and leadership? 1:11:15

• Story about 17 year-old son, Tim.
• There is power in what you know, and there is power in who you are.

Let's close with one last bit of advice or wisdom you want every leader to take away from our discussion about Executive Presence, what is it? 1:13:45

• "There are a lot of good reasons why are you successful today, remember them and bask in them." Even improving a little bit makes the difference between a VP and an Executive VP. We all have strengths and things we could improve.
• If we could jump in a time machine, what would we want to look different?

Contact Suzie Price at [email protected] or 770-578-6976

Timing on Recording: @ 11:55 ---

Topic 1: Welcome; Getting to Know Dr. Mark Goulston.

• Favorite possession - Personal journal.
• Funny story - Garage sale.

Timing on Recording: @ 15:15 ---

Topic 2: How Did Just Listen Become Your Focus? Why Does this Matter to You?

• Story about "Nancy" and how all those years ago, out of tiredness, you let go and were totally present with her and she started to feel less alone. Powerful.
• A demonstration of what we can all do with the people we are with.

Timing on Recording: @ 24:45 ---

Topic 3: What Gets in the Way of Getting at This?

• Tactics shared around intending to connect, be a first class notice and be curious about what you notice and ask a question.
• What to listen for: I.C.U. = Important; Critical; Urgent.
• "The purest form of communication is to listen without memory or desire."
• A.L. = Purposeful; Agendaless; Listening.

Timing on Recording: @ 35:40 ---

Topic 4: Can You Talk About the Brain Science Related to Listening in Layman Terms?

• What a great mentor does.
• Tether Love - Believe in and see their future and their goodness, tether them to the future you see for them.
• Homework assignment with specific 3 steps for thanking our mentors.
• 72 hour hold. (If I have a breakdown, sit with it - Don't drink, shop, blast people and you'll get the breakthrough).

Timing on Recording: @ 51:15 ---

Topic 5: What Changes Have You Seen - As Leaders Have Become Better at "Just Listening?" What's the Impact on Their Personal and Professional Life?

• CEO exercise with 180 CEOs about sharing who had been there for them, stood up for them, stood by them in crisis.
• C.G. = Vulnerable. Courageous. Grateful.

Timing on Recording: @ 56:00 ---

Topic 6: What Changes Have You Seen in People - As They've Built this Skill? What's the Impact on Their Personal and Professional Life?

• Huffington Post article "Oxytocin Deficient Disorder." (Sacrificing joy for excitement)
• Deep hunger for connectedness.
• Wince confrontation.

1. "Pains me to have this conversation..."
2. "I need your help..."
3. "I want to root for you..."
4. "...triggering a flashback... people have to work around that..."

Timing on Recording: @ 1:03:20 ---

Close.

• Your billboard - "Forgiving creates space. Be more interested, than interesting. Be more fascinated, than fascinating.
• Podcast - Prison Letters with Dr. Mark Goulston

Contact Dr. Mark Goulston:

Website: http://markgoulston.com

LinkedIn: https://www.linkedin.com/in/markgoulston/

Links to Episode #37:

• http://goulstongroup.com
• Prison Letters with Dr. Mark Goulston
• Dr. Goulston's books
• Business Journals
• Harvard Business Review
• Huffington Post
• The Secret to Getting Through to Anyone
• Gravity Movie Scene showing "Tetherlove" with George Clooney and Sandra Bullock
• CEO Presentation Where People Talk about the Person Who Helped Them

Subscribe via iTunes or Leave a Review

Podcasts and Books Mentioned in This Podcast Get a complimentary audio book and support this podcast by using my affiliate link: Get a Free Audio Book w/ 30-day Trial

Related Services: Short- Term Leadership Coaching

Leadership Training

Schedule a Complimentary Consulting Call or Send Me Feedback: Contact Suzie

STAY IN TOUCH: Are you a leader, trainer or consultant focused on building a Wake Up Eager Workforce? Subscribe to this Podcast Here. You can also sign up for monthly email updates, here. Thank you for being a part of the Wake Up Eager Workforce Podcast!!

Overview of Episode #36 -Suzie interviews Jeff Gray CTO/VP of Novologic; Teachable Moment; Culture Host; Force Multiplier & Thoughtmosphere; 3 Love Languages

Contact Suzie Price, [email protected] 770-578-6976

Timing on Recording: @ 5:45 ---

Topic 1: Welcome; Getting to Know Jeff Gray.

• "Chicken Jeff" the breakdancing, clogging chicken
• "My job is to embarrass my kids!"
• "Life is too short not to create memories and have fun! Laughter is a wonderful and therapeutic thing."
• "Life is not a straight line, life is a bunch of different curves and different points.

Timing on Recording: @ 13:15 ---

Topic 2: Most Challenging Moment as a Leader.

• Speaking up when knowing something wouldn't be fair or reasonable for my team.
• Knowing something was going to happen at the end of a conversation that is going to take me in a different direction.
• Assumptions do not go well in strategic meetings, things have to stay true.
• Get clarity up front, know your swim lane, speak up when things aren't on track, be authentic, transparent.
• Letting people know you care, you have to have trust and credibility, people don't care about what you know, how much do you care about succeeding and us is what matters.

Timing on Recording: @ 19:30 ---

Topic 3: Role Models.

• Manager Steve and Dad.
• What they said and what they did were always connected.
• Integrity. "Go be awesome." Encouraging.

Timing on Recording: @ 22:30 --- Topic 4: Most Rewarding Moment as a Leader.

• When I see people lead and start doing things without me knowing, they are just doing it while developing other people.
• A leader should be handing off things, encouraging other leaders. You have the opportunity to make a difference in other's lives.
• "Sometimes you just have to snot bubble it"…it means that you have to try so hard that you have snot bubbles coming out of your nose. Sometime you are going to have adversity in your life but you just have to hold tight and power through and hold on!

Timing on Recording: @ 28:30 --- Topic 5: Journey as a Leader.

• High School - I was asked to lead things.
• Career at IBM was asked to lead which required to take on a lot of responsibility.
• Needed to get along with people, support and work well together.
• Studied behaviors, what makes them tick, motivates them.
• Servant-based leader - As a leader you are there to serve others, not have others serve you.
• What is the brand? Leaders drive culture, culture drive engagement, engagement drives results, everything is driven by leaders. People model what you do.
• Leaders are culture hosts.

Timing on Recording: @ 35:45 --- Topic 6: How to Create Force Multipliers and a "Thoughtmosphere."

• Force multipliers – A relevant, meaningful dialogue constantly creates alignment.
• A "thoughtmosphere" is balancing your brand promise internally and externally. What is important? "I need to be serving."

Timing on Recording: @ 40:42 --- Topic 7: Culture Host.

• Be present and visible. Leaders are "on" 100% of the time.
• Culture comes from the top (most of the time), it can create positive and negative culture, culture can be bad or good.

Timing on Recording: @ 43:00 --- Topic 8: Getting a Consistent Culture.

• There has to be different processes, people and technology as the company expands.
• People want meaningful, ongoing dialogue. "I have to deal with you vs. we have a relationship."
• Systems of engagement.
• Dialogue of coach and mentor. Buy into the culture, buy into the brand.

Timing on Recording: @ 46:00 --- Topic 9: Switch in Engagement.

• Survival vs. wanting advancement/opportunity/competency of leadership/career paths.
• You have to support a survival need and give people opportunity. I want my work to connect with something I believe in.

Timing on Recording: @ 49:00 --- Topic 10: How You Connect in Your Job.

• In culture people connect to their jobs through:

1. Craft/fulfillment
2. Driven by cause/purpose
3. Community of people where you want to be

• Google is a: craft, community, cause.

Timing on Recording: @ 55:00 --- Topic 11: Ethnogrophy.

• A form of anthropology, how people in the organization work through observation.
• Having anonymous conversations to look for trends.
• You really start to understand tweaks that need to be made, game plans to sustain culture.
• What their culture is, how people feel about it and how they can do better.
• Finding the meaningful needs of the organization. Develop people. Willing to coach and have dialogue.

Timing on Recording: @ 1:00:30 --- Topic 12: 3 Things Leaders Can Begin Doing Right Away to Shape Culture, Be a Better Culture Host.

• Be present.
• Quit monologueing, Dialogue is more important.
• Get alignment with what your brand promise is as a company and the behaviors internally. A reflection moment. What are my non-negotiables as a leader?

Timing on Recording: @ 1:02:45 --- Topic 13: If You Could Put One Billboard Anywhere, With Anything On It, What Would It Say?

• "Where did grit go?" People not taking responsibility, quitting. Gratitude, Respect for self and others, Integrity, Tenacity.

Timing on Recording: @ 1:05:45 --- Topic 14: What Advise Would You Give Your 25/30 Year-Old Self?

• Find a mentor earlier.
• Read more.
• Push yourself/be open to more experiences.

Timing on Recording: @ 1:06:45 --- Topic 15: What is One Thing You Want Other Leaders to Remember About Creating an Engaged, Committed and Motivated Culture?

• Commitment to be intentional, it has to be part of your core strategy.
• You have to commit and become part of the DNA, nurture, support, put processes, time, and investment.
• A culture will not stay in tact, it will drift, you have to commit.
• Culture is not a project; it is a way of life and doing business.

How to Contact Jeff

• LinkedIn: https://www.linkedin.com/in/jeff-gray-a556551/
• NovoLogic Website: https://novologic.com/catalyst

Subscribe via iTunes or Leave a Review

Podcasts and Books Mentioned in This Podcast Get a complimentary audio book and support this podcast by using my affiliate link: Get a Free Audio Book w/ 30-day Trial

Related Services: Short- Term Leadership Coaching

Leadership Training

Schedule a Complimentary Consulting Call or Send Me Feedback: Contact Suzie

STAY IN TOUCH: Are you a leader, trainer or consultant focused on building a Wake Up Eager Workforce? Subscribe to this Podcast Here. You can also sign up for monthly email updates, here. Thank you for being a part of the Wake Up Eager Workforce Podcast!!

How to Handle Conflict Like a Pro, Episode #35 - by Suzie Price, 770-578-6976 - Overview:

• Get better at having difficult conversations and discussing problems
• Learn a four step process for handling conflict, a process I teach in client workshops.
• Download the Planning Worksheet and P.R.E.P. Memory Jogger Card
• Today's podcast is brought to you by audible.com - get a FREE audio book download and 30 day free trial at www.audibletrial.com/wakeupeagerworkforce Over 150,000 titles to choose from for your iPhone, Android, Kindle or mp3 player.
• Contact Suzie
• Subscribe via iTunes or Leave a Review

Timing on Recording: @ 3:30 ---Topic 1: Reflecting on Conflict

• Quote from Max Lucado "Conflict is inevitable, but combat is optional."
• Reflecting on conflict
• Conflict statements - do you agree or disagree?
• Stats and facts about conflict
• A structure to follow
• All models are imperfect, but most are useful.

Timing on Recording: @ 20:05--- Topic 2: The Four How to Handle Conflict Like a Pro Steps

• 1) P. Plan the Conversation
• 2) R. Review the Three Reasons
• 3) E. Emotion Check
• 4) P. Perfect Listening Skills

Timing on Recording: @ 21:07---Topic 3: The First P.R.E.P. Step - P.PLAN

• This is how you will start the conversation; be able to state the problem clearly, factually and succinctly; list your ideas for solutions
• W.P.S.A. (MASTER WORKSHEET)
• PODCAST #25 – Accountability Series: Effective Course Correction Conversation Model in Four Steps: W.P.S.A

Timing on Recording: @ 28:00 ---Topic 4: The Second and Third P.R.E.P. Steps: R. Review Three Reasons - E. Emotion Check

• Review Three Reasons: Style difference? Interest difference? History?
• See Tips for Style and Motivator/Interest Differences - side two of the P.R.E.P. Memory Jogger Card
• Emotion Check: HALT – if you are hungry angry lonely or tired, what are you going to do? HALT. – sleep on it.

Timing on Recording: @ 34:45---Topic 5: The Fourth P.R.E.P. step P. Perfect Listening Aggressively Skills

• Listening aggressively means that you are focused on hearing in a determined and energetic way. When you are doing it well, you demonstrate your desire to understand by asking questions and listening with no agenda other than to understand.
• Actions: Don't interrupt, full attention, ask probing questions, seem to understand even if they don't agree. Listens and tells me what they think, creates safety, acknowledges the emotions – does not try to suppress, Present with me – tuned into to me (Podcast #25 How Leaders Can Use the Power of Relational Presence to Engage and Influence)
• Why this matters so much in conflict...
• Negative Listening Habits Quiz
• Wall Street Journal article, Why You Should Never Tell Someone To Relax
• Four actions you can take to listen aggressively: (Podcast #13 - Four Skills Best Bosses Have Mastered & Best and Worse Boss Stories...) R. P.S.A.-R. Reflect - Is to: Verify and Clarify."Sounds like you feel frustrated and stressed about how your workload has gone up with the extra work from that other department…" P. Probe - Is to: Ask Clarifying Questions to Understand."Will this extra work from the other department continue, for how long, what have you tried…, etc." S. Supporting – Is to: Demonstrate that you've heard and that you understand."It seems like this has been a challenging time trying to juggle all of this – and its made your every day job harder…" Advising – Share your view or a different view "Let's talk about what can happen to make sure my messages, files and status updates happen. Client relationships for our department hang in the balance… are there things you can do."
• "The greatest compliment that was ever paid to me was when one asked me what I thought, and attended to my answer."-Henry David Thoreau ---

• Ted Talk – Megan Phelps-Rogers shares how she learned to communicate with people who have different viewpoints in an extreme situation, and how it changed her life. For ALL leaders who want to get better at feedback, conflict, building trust and communication overall - POWERFUL story (2+ million views)

Subscribe via iTunes or Leave a Review

Related Podcasts Mentioned in This Episode: -Podcast #13 - Four Skills Best Bosses Have Mastered & Best and Worse Boss Stories... -Podcast #22 Accountability Series: Effective Course Correction Conversation Model in Four Steps: W.P.S.A -Podcast #25 How Leaders Can Use the Power of Relational Presence to Engage and Influence

Book Mentioned in This Podcast: Crucial Conversations Get a complimentary audio book and support this podcast by using my affiliate link: Get a Free Audio Book w/ 30-day Trial

Related Services: Short- Term Leadership Coaching

Leadership Training

Schedule a Complimentary Consulting Call or Send Me Feedback: Contact Suzie

STAY IN TOUCH: Are you a leader, trainer or consultant focused on building a Wake Up Eager Workforce? Subscribe to this Podcast Here. You can also sign up for monthly email updates, here. Thank you for being a part of the Wake Up Eager Workforce Podcast!!

Subscribe via iTunes or Leave a Review

Related Podcasts Mentioned in This Episode: -Podcast #13 - Four Skills Best Bosses Have Mastered & Best and Worse Boss Stories... -Podcast #22 Accountability Series: Effective Course Correction Conversation Model in Four Steps: W.P.S.A -Podcast #25 How Leaders Can Use the Power of Relational Presence to Engage and Influence

Books Mentioned in This Podcast: Crucial Conversations Get a complimentary audio book and support this podcast by using my affiliate link: Get a Free Audio Book w/ 30-day Trial

Related Services: Short- Term Leadership Coaching

Leadership Training

Schedule a Complimentary Consulting Call or Send Me Feedback: Contact Suzie

STAY IN TOUCH: Are you a leader, trainer or consultant focused on building a Wake Up Eager Workforce? Subscribe to this Podcast Here. You can also sign up for monthly email updates, here. Thank you for being a part of the Wake Up Eager Workforce Podcast!!

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Overview:

• Suzie interviews Bill Gentry, PhD. author of the book: How to Be the Boss Everyone Wants to Work For: A Guide for New Leaders
• Compelling Stats - leaders are struggling
• Non Verbal Communication Research
• Personal and professional leadership journey
• What flip your script means and six flips all leaders need to make
• Contact Suzie or call 770-578-6976
• Subscribe via iTunes or Leave a Review

Timing on Recording: @ 4:50 ---

Topic 1: Welcome, Bill's Background, Audible.com

• Opening Bill Gentry quote, "Flip your script – Understand that if you want to have success in leadership it is less about me, and more about we and your team."
• Compelling stats reveal that new leaders are struggling
• Background on Bill Gentry, Ph.D.
• Bill's Website: www.williamgentryleads.com
• Brave Leaders Inc. where Bill is the Executive Director
• Bill's Book can be found on Audible.com - How to Be the Boss Everyone Wants to Work For: A Guide for New Leaders (Free copy if start a new 30 day trial with Audible)

Timing on Recording: @ ---

Topic 2: Getting to Know Bill Gentry, Ph.D.:

• Favorite guilty pleasure t.v. show & famous actor
• Most challenging and most rewarding moments as a leader An act of bravery and Brave Leaders Inc.
• Bill's story and journey
• Who has had the greatest influence on his career...

Timing on Recording: @ 24:00 ---

Topic 3: Non-Verbal Communication Insight - Dev Tools He Used

• Non Verbal Communication Research - Six non-verbal channels influence how others perceive how successful we will be - 1) dress 2)tone of voice (BIGGEST IMPACT) 3) facial expressions 4) rhythm and use of time 5) space and touch with people 6) gestures and posture - Leaders have to mindful of all six at all times, every day. -All eyes are on you, all the time.
• Dev Tools: Course Bill helped designed and participated in by: The Center of Creative Leadership - Maximizing Your Leadership Potential
• Give and get feedback - ask for it. Mirror what you want people to do. (WUE Tools for the feedback process: Feed Forward = One page Overview and WUE Podcast #23 - Magic Motivation Tools Feed Forward and Triad Calls )
• If you want to be seen as effective after receiving feedback: say thank you, share your takeaways/goals and invite them to hold you accountable. (Mirror what you want people to do.)

Timing on Recording: @ 42:40 --- Topic 4: What it Means to Flip Your Script and Six Flips

• Flip Your Script from me, myself and I TO we and team
• Six Flips: 1) Mindset 2) Skills - particularly in the areas of Communication and Influence 3) Relationships (BIGGEST IMPACT - DO THIS NOW) - have a proactive conversation with all new Peer to Boss relationships, do not leave this unspoken with former 'best friends' you are now managing - focus on Direction, Alignment and Commitment (Suzie Mentioned the Dashboard tool, here are two tools for understanding: Podcast #20 - Setting Performance Expectations the Easy Way w/ a Dashboard and a video demonstration of the Dashboard Process - Three Easy Steps ) 4) Do It All Attitude - learn to delegate, develop, mentor 5) Perspective - dealing with politics, broaden your focus, your network matters 6) Focus - character strength (CAN BE MOST CHALLENGING) - there's a lot more grey area as a leader - values alignment - get clear and let others know, use to guide decisions - In senior roles - integrity means the most to their success; if we are not gauging this in younger leaders - you could be promoting people into senior leadership roles.

Timing on Recording: @ 1:06:00 --- Topic 5: Closing Questions and How to Contact Bill

• This person comes to mind - when I think of most successful, and here's why...
• Advice to my 25 year old self
• Bill board - Flip Your Script, Less About Me, More About We
• Advice: Don't go it alone, find: mentors, advisors and coaches
• Contact Bill at Brave Leaders, Inc. (Working with leaders in organizations.) - Ted Talk Video Bill mentions w/ Brave Leaders Inc. Founder and Best Selling Author Brene' Brown - over 29 million views, The Power of Vulnerability - Bills Book and Website: www.williamgentryleads.com

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Leadership Training

Schedule a Complimentary Consulting Call or Send Me Feedback: Contact Suzie

STAY IN TOUCH: Are you a leader, trainer or consultant focused on building a Wake Up Eager Workforce? Subscribe to this Podcast Here. You can also sign up for monthly email updates, here. Thank you for being a part of the Wake Up Eager Workforce Podcast!!

Episode #33;

• Opening Quote, "Life is partly what we make it, and partly what it is made by the friends we choose." Tennessee Williams
• 3:00 - What's been going on at PPD. The thing that helps us manage stress and stay out of overwhelm when things are busy...
• Suzie's Book: 120 Stress Management Strategies and Daily Tips for Professionals; Wake Up Eager Habit - Re-Calibrate Daily. What it is and why is matters; Free Quiz Around the Re-Calibrate Daily Habit
• 7:30 Symptoms that you might need to manage this area more
• Mantra, "I am actively inviting people into my world."
• #1 – Build Your personal and Professional Network
• 10:45 - What does this have to do with being an effective leader? Interesting facts and stats
• Gallop's Book: Vital Friends, The People You Can't Afford to Live Without
• 13:40 - Top Tips for 'Actively Inviting People Into Your World"
• 15:30 - Some things Suzie did to actively invite people into her world
• 18:19 - Professional Networking -making it real and even fun! Key tactical networking tips - small talk can lead to big talk, small talk is where it all starts; practice listening aggressively; Ask, "What brought you here today?" or "What have you been working on lately?"; Volunteer
• 23:24 Networking Introduction Template: - Name, company name, what you do - Who you do it for - What it does for others
• 25:00 Remember - You Get to Choose Who You Spend Time With
• Three types of friends: Type #1: Those like food, without which you can't live. Type #2: Those like medicine, which you need occasionally. Type #3: Those like an illness, which you never want.
• 27:03 A few ideas that really help me have no 'Debbie Downer' Relationships
• 28:45 Relationship Quiz: - Pick a Friend - Which best describes ow You Feel After Spending Time With This Person Exhausted, Tired, Okay, Pretty Good Energized? - SCALE: Rate Each Statement from 1 (not true) to 5 (very true) 1) This person is loyal to me. If I had an emergency or just needed some last minute help, this person would be there for me. 2) We are casual and comfortable with each other. I would feel comfortable, if I wanted to, picking up the phone to talk with no specific agenda or request. 3) This person shares my values. We have the same level of integrity. 4) This person celebrates my successes with me and is always cheering me on. I believe this person always hopes I will win and find success in all of my endeavors. 5) This person sees and brings out the best in me. I feel good about myself when I am with this person. Count up points - highest score 25 and lowest score 5

Teresa Poole Jones and Suzie Price at Big Canoe 2012

- See more at: http://sbiapps.sitesell.com/sitebuilder/blockbuilder/preview/50282632.xml#sthash.8lu2T2aL.dpufEpisode #33

Episode #33 - Managng Your Spirit - Stress Management Strategies for Professionals

Episode #33 - Managing Your Spirit - Stress Management Strategies for Professionals (Part 3 of 3)

Part 1 - Managing Your Mind - #31 www.pricelessprofessional.com/mind Part 2 - Managing Your Body -#32 www.pricelessprofessional.com/body

• Podcast Directory: www.wakeupeagerworkforce.com
• Contact Suzie - 770-578-6976 [email protected]
• Opening Quote, "Life is partly what we make it, and partly what it is made by the friends we choose." -Tennessee Williams
• 3:00 - What's been going on at PPD. The thing that helps us manage stress and stay out of overwhelm when things are busy...
• Suzie's Book: 120 Stress Management Strategies and Daily Tips for Professionals; Wake Up Eager Habit - Re-Calibrate Daily. What it is and why is matters; Free Quiz Around the Re-Calibrate Daily Habit
• 7:30 Symptoms that you might need to manage this area more
• Mantra, "I am actively inviting people into my world."
• #1 – Build Your personal and Professional Network
• 10:45 - What does this have to do with being an effective leader? Interesting facts and stats
• Gallop's Book: Vital Friends, The People You Can't Afford to Live Without
• 13:40 - Top Tips for "Actively Inviting People Into Your World"
• 15:30 - Some things Suzie did to actively invite people into her world
• 18:19 - Professional Networking -making it real and even fun! Key tactical networking tips - small talk can lead to big talk, small talk is where it all starts; practice listening aggressively; Ask, "What brought you here today?" or "What have you been working on lately?"; Volunteer
• 23:24 Networking Introduction Template: - Name, company name, what you do - Who you do it for - What it does for others
• 25:00 Remember - You Get to Choose Who You Spend Time With
• Three types of friends: Type #1: Those like food, without which you can't live. Type #2: Those like medicine, which you need occasionally. Type #3: Those like an illness, which you never want.
• 27:03 A few ideas that really help me have no 'Debbie Downer' Relationships
• 28:45 Relationship Quiz: - Pick a Friend - Which best describes ow You Feel After Spending Time With This Person Exhausted, Tired, Okay, Pretty Good Energized? - SCALE: Rate Each Statement from 1 (not true) to 5 (very true) 1) This person is loyal to me. If I had an emergency or just needed some last minute help, this person would be there for me. 2) We are casual and comfortable with each other. I would feel comfortable, if I wanted to, picking up the phone to talk with no specific agenda or request. 3) This person shares my values. We have the same level of integrity. 4) This person celebrates my successes with me and is always cheering me on. I believe this person always hopes I will win and find success in all of my endeavors. 5) This person sees and brings out the best in me. I feel good about myself when I am with this person. Count up points - highest score 25 and lowest score 5
• 32:30 - This Podcast is dedicated to High School Friend Teresa Poole Jones - who passed away on the morning of recording this Podcast. --------R.I.P. Sweet "T" - August 17, 1964 - April 2, 2017
• 35:05 -- 39 Wake Up Eager Tips and Action

Episode #33;

• Opening Quote, "Life is partly what we make it, and partly what it is made by the friends we choose." Tennessee Williams
• 3:00 - What's been going on at PPD. The thing that helps us manage stress and stay out of overwhelm when things are busy...
• Suzie's Book: 120 Stress Management Strategies and Daily Tips for Professionals; Wake Up Eager Habit - Re-Calibrate Daily. What it is and why is matters; Free Quiz Around the Re-Calibrate Daily Habit
• 7:30 Symptoms that you might need to manage this area more
• Mantra, "I am actively inviting people into my world."
• #1 – Build Your personal and Professional Network
• 10:45 - What does this have to do with being an effective leader? Interesting facts and stats
• Gallop's Book: Vital Friends, The People You Can't Afford to Live Without
• 13:40 - Top Tips for 'Actively Inviting People Into Your World"
• 15:30 - Some things Suzie did to actively invite people into her world
• 18:19 - Professional Networking -making it real and even fun! Key tactical networking tips - small talk can lead to big talk, small talk is where it all starts; practice listening aggressively; Ask, "What brought you here today?" or "What have you been working on lately?"; Volunteer
• 23:24 Networking Introduction Template: - Name, company name, what you do - Who you do it for - What it does for others
• 25:00 Remember - You Get to Choose Who You Spend Time With
• Three types of friends: Type #1: Those like food, without which you can't live. Type #2: Those like medicine, which you need occasionally. Type #3: Those like an illness, which you never want.
• 27:03 A few ideas that really help me have no 'Debbie Downer' Relationships
• 28:45 Relationship Quiz: - Pick a Friend - Which best describes ow You Feel After Spending Time With This Person Exhausted, Tired, Okay, Pretty Good Energized? - SCALE: Rate Each Statement from 1 (not true) to 5 (very true) 1) This person is loyal to me. If I had an emergency or just needed some last minute help, this person would be there for me. 2) We are casual and comfortable with each other. I would feel comfortable, if I wanted to, picking up the phone to talk with no specific agenda or request. 3) This person shares my values. We have the same level of integrity. 4) This person celebrates my successes with me and is always cheering me on. I believe this person always hopes I will win and find success in all of my endeavors. 5) This person sees and brings out the best in me. I feel good about myself when I am with this person. Count up points - highest score 25 and lowest score 5

Teresa Poole Jones and Suzie Price at Big Canoe 2012 - See more at: http://sbiapps.sitesell.com/sitebuilder/blockbuilder/preview/50282632.xml#sthash.8lu2T2aL.dpuf

Episode 32– Get my top tips for Managing Your Body - all the latest stuff I am doing to manage stress and feel good related to fitness and health. This is Part 2 of a three-part series about top Stress Management Strategies for Leaders for you Mind, Body and Spirit.

• Opening Quote, "The perfect man of old looked after himself before looking after others." Chuang Tzu
• 3:00 - Suzie's Book: 120 Stress Management Strategies and Daily Tips for Professionals; Wake Up Eager Habit - Re-Calibrate Daily. What it is and why is matters; Free Quiz Around the Re-Calibrate Daily Habit
• 5:00 - 1% Exponential Growth Principle - VIDEO: Beautiful transformation by Army Veteran Arthur Boorman - demonstrating that 1% a day is powerful. Watch Video Here
• 8:25 - #1 Tip/Focus Area - Eat More Real Food and Less Processed Food
• Your Mantra Statement: "I like to eat and drink foods that nourish me and help me feel my best. I do. Taking time to plan ahead, so that I often pick healthy foods, is time well-spent. No one else can do this for me. I do this so I can feel and be my best."
• Top Facts/Reminders/Actions: - Weight loss and feeling good in your body is 80% the quality of the food you eat and 20% exercise. - Eat MORE foods that live in the wild, and grow on trees and plants, and eat LESS food that's manufactured or packaged in factories. Eat ALL of the whole and real foods (proteins, veggies, fruits, eggs, nuts) you want, until you're full. - 11:41- Drink more water. -"Every single thing you put in your mouth makes you healthier or less healthy." - 15:27 - Any time you feel as though you've gotten off track from eating more real food and less processed – start a food journal. Track and write down EVERYTHING you eat. (Or use your favorite app.) - Get in the habit of eating a salad and drinking water before your entree comes. - Hot tea with Collagen Protein, from Vital Proteins. - Make and Drink Green Smoothies - Healthy Meals Delivered to Your Door - What Suzie's being using: Green Chef - Bullet Proof Coffee – Dave Asprey - YouTube Video Link
• 22:26 - #2 Tip/Focus Area – Rest
• Your Mantra Statement: "I make sure I get quality sleep, because when I'm rested I think more clearly, I'm healthier, and I'm better able to handle stress."
• Top Facts/Reminders/Actions: - Bad sleep on a regular basis can lead to weight gain, illness, and a lack of alertness, memory loss, lower job performance, and a bad mood. - Sleep deprivation can impair your thinking as much or more than alcohol, the effect of lost sleep is similar to being drunk. - Not enough sleep on a regular basis can cause slower brain function, weight gain, moodiness, stress, and lower immune functions. The average adult needs 7.5 to 9 hours of sleep a night. - Experts Recommend: Stick to a schedule. Exercise. Take a hot shower or bath before bed. Make your bed and bedroom as comfortable and pleasant as possible. Avoid eating just before bed. Give yourself at least 2 hours from the last food you eat to when you sleep. - Suzie's Top Tips: Meditation. Calm app – Deep Sleep – full body scan. Audible.com – (an Affiliate Link) - favorite: hypnosis by Joel Thielke.
• 30:01 - #3 Tip/Focus Area– Move Your Body Every Day
• Your Mantra Statement: "I appreciate myself and my body. I LIKE taking good care of me. I move my body every day."
• Top Facts/Reminders/Actions: - Fitness is Good for Your Career: People who exercise on work days are more productive, happier, and suffer less stress, than on non-gym days. 72% reported improvements in time management on exercise days, compared to non-exercise days. 79% said mental and interpersonal performance was better on the days that they exercised. 74% said they managed their workload better. Feedback from focus groups found that people who built exercise into their workday were re-energized, calmer, and more able to solve problems. How to Keep Yourself Motivated and Interested in Moving Your Body: - 34:45 - Journal Prompt for Pre-Paving Action: "I want to move my body more because I want____ ." Answer this over and over, and then read what you wrote every day for a week. - My Top 10 Cardio Motivation Workout Tips article: Secrets of Home Cardio Workouts. - Easy Options for Getting More Movement into Your Busy Schedule: Pick parking spots further away from your destination. Take the stairs. Have 'Walking Lunch Meetings' on nice days. Go for walks with your family after dinner. Take a mid-day break and walk around your office building. Focus on finding ways to build extra movement into your day, all day. - Suzie's Spin Bike that she's using with the Peloton App. - Inversion Table - Teeter - Stand up desk - VariDesk - Remember: Small efforts add up, and are better than no effort. - For Inspiration, Watch: The one percent a day video of the man who would not give up! - My Three Best Workout Inspiration Resources for Finding Motivation & Keeping It! - Inversion table – Teeter. Hang upside down.
• 45:00 - Closing: Very Funny Anti-Fitness Video to Adele's 'Hello" song – Wake Up Eager Facebook Page. Scroll down to January 8, 2017 to see this very fun video! And while you're there LIKE our Page.

"The perfect man of old looked after himself before looking after others." Chuang Tzu

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Related Podcasts: How to Get Out of Overwhelm and Get Things Done

Get More Motivation with the Workplace Motivators Assessment Podcast

The Power of Focusing on Strengths in the Workplace & Using the DISC Assessment

Related Service:

Coaching Process

Related Books: 120 Stress Management Strategies and Daily Tips for Professionals

Contact Suzie:

Schedule a Complimentary Consulting Call or Send Me Feedback: Contact Suzie

Episode #31.

• Opening Quote, "If I can't lead myself, others won't follow me, won't respect me and won't want to partner with me."
• Suzie's Book: 120 Stress Management Strategies and Daily Tips for Professionals
• Free Quiz Around the Re-Calibrate Daily Habit
• 3:38 - Wake Up Eager Habit - Re-Calibrate Daily. What it is and why is matters.
• 8:20 - These top five Managing My Tips relate to TriMetrixHD Assessment area: Self Direction and in the TriMetrixEQ Assessment area: Motivation (know where you're going, know what you want to do and happy to do that)
• Related Podcast Mentioned: Demystifying and Understanding TriMetrix
• 11:40 - Tip #1 - My Preferences Matter - Mantra: "I name, claim, and use my strengths. I also manage my blind spots."
• 19:40 - Tip #2 - Build Momentum: Pre-Pave - Mantra, ""I plan every day in advance. I also have three monthly goals that are in writing, so that I can review and take action on them daily."
• Henry Ford, "Before everything else getting ready is the secret to success."
• 24:30 - Related Podcast: Setting Performance Expectations the Easy Way: Build Accountability w/ a Job Dashboard
• 27:15 - What is overwhelm?
• 29:22- More about List of Six - Related Podcast: How to Get Out of Overwhelm and Get Things Done
• 35:10 - Tip #3 - Grow Personal Accountability- Mantra: "I take responsibility for my achievements AND my errors."
• More about Personal Accountability - Related Podcast: Biggest Interview Mistakes and How to Avoid Them
• Detailed article, free quiz and eWorkbook mentioned around Personal Accountability: One of the Most Imp. Leadership Characteristics: What Every Executive Ought to Be Good At...
• 39:00- Tip #4 - Get in the Zone - Mantra: "I focus upon what I want and why I want it."
• Book: Finding Flow: The Psychology of Engagement in Everyday Life
• Flow Formula: 1) Fully using strengths toward a manageable goal 2) Having a clear goal 3) Getting feedback
• Get Finding Flow: The Psychology of Engagement in Everyday Life Book Free by using my Audible affiliate link: Get a Free Audio Book w/ 30-day Trial
• 43:15 - Tip #5 - I Can't Get It Wrong - Mantra: "I can never get any of this wrong, because I'm never done."
• 48:00 - Article Mentioned about how success REALLY happens... Best Tips for a Quick Recovery When Overwhelmed
• 52: 13 - Closing Blessing (copied from Mark Silver, Heart of Business)

In the Name of the One Most Compassionate, Most Merciful, Most Kind I ask in the Name of the One to help us all to know: that our hearts are always cared for that our every step is guided that we need do nothing alone. Help to open the way, to reveal the path, to make the signs unmistakable. I ask for nourishment, and support, in abundance for us all. I ask that all of those who need the gifts that we've been given, find their way to us without blocks, or veils, or hesitations. Make our provision easy. I ask for love, and healing. For mercy, and kindness. For power and ability. For gentleness and peace. For strength and success. For life, for justice, for form. I ask for presence, and light. And Love, and love, and love. For you, and your loved ones, and your business, in this new year.

Subscribe via iTunes or Leave a Review

Related Podcasts: Demystifying and Understanding TriMetrix Biggest Interview Mistakes and How to Avoid Them How to Get Out of Overwhelm and Get Things Done

Get More Motivation with the Workplace Motivators Assessment Podcast

The Power of Focusing on Strengths in the Workplace & Using the DISC Assessment

Related Service: Training Programs

Coaching Process

Related Books: Finding Flow: The Psychology of Engagement in Everyday Life 120 Stress Management Strategies and Daily Tips for Professionals

Contact Suzie:

Schedule a Complimentary Consulting Call or Send Me Feedback: Contact Suzie

STAY IN TOUCH: Are you a leader, trainer or consultant focused on building a Wake Up Eager Workforce? Subscribe to this Podcast Here. You can also sign up for monthly email updates, here. Thank you for being a part of this!!