Carolina Cruz-Letelier, Director for Client Services and Partner at MUH-TAY-ZIK / HOF-FER, champions small agency life, leading with kindness, and listening to what your coworkers need in 2020. Hear about being the youngest female Partner and what led to her rise, building a strong relationship with your manager, how agencies should be taking care of its people in 2020, and going back to fundamentals to prove your value while working from home.