Welcome to the revamped WFM show, where Workforce Management meets the heartbeat of your business and frontline work. Whether you’re a seasoned pro or just stepping into the workforce world - join us for these monthly Fika-style chats with our host, Jack Pidgeon and other experts from all around the globe.

In this episode of The WFM Show, Ani Obermeier CMO at Quinyx invites Erik Fjellborg, CEO at Quinyx, and Johanna Holm, AI-driven WFM expert to uncover Gartner trends and AI insights that will impact your 2024 Workforce Management strategy.

The Happiness Equation: The Key to retaining frontline talent!

Ready to unlock the key to a happier and more engaged frontline workforce? We asked 13,000 frontline workers about their experience. In this webinar episode, learn what was shared, and what it means to a frontline employer. 

In this episode of The WFM Show, we give you you exclusive insights from Forrester's Nancy Brooks and Principal Analyst on the Future of Work, Betsy Summers, to walk through the ROI from our Total Economic Impact™ of Quinyx report and explain how you can optimize your frontline workforce and boost your bottom line.

We also discuss the importance of enhancing the frontline employee experience for driving business success, increasing efficiency, and delivering superior customer experience.

To find out more about the Total Economic Impact of Quinyx, click here!

In this episode we chat with Tristan Rogers, founder and CEO of Concrete, about frontline employee retention, how to turn your retail associates into brand ambassadors, and how to drive greater operational agility. Plus, which areas you may be overlooking the value your employees bring to the table—and how using the right tech can increase employee engagement and retention.

Learn more about the Workforce Management Show here.

Take a break from your desk and indulge in the world of our new visual analytics tool called Advanced Analytics. Hosted by Sammy Walton, Head of Product Evangelism at Quinyx, you'll learn more about the solution, the vision and the roadmap.

Learn more about how Gorillas use analytics to reduce over and understaffing: https://www.quinyx.com/product-updates/how-gorillas-uses-advanced-analytics

As the former chairman of LVMH (Louis Vuitton, Moët, Hennessy) North America, Pauline has led some of the world’s most influential brands in sectors ranging from fashion and fragrances, to fine wine.

In this episode of The WFM Show, she will teach us a different type of AI, Aesthetic Intelligence, and how to translate it to your business, workforce, and ultimately create higher customer loyalty.

What you'll learn:

According to Forrester.com, "Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond." This translates directly to the way organizations manage their workforce.

In this special edition of the WFM Show, guest speaker Betsy Summers, Principal Analyst on the Future of Work at Forrester will discuss what those shifts are, as she breaks down the top upcoming workforce and WFM trends for us.

What you’ll learn:

- What critical workforce trends to closely watch in 2022.

- How to gain an innovative advantage and match the future of work.

- What strategies and best practices to use to improve employee retention.

- How to boost employee productivity to achieve your goals.

Are you planning to buy a WFM solution? What to you need to know and how will you make it a complete success? On the latest edition of the WFM Show, Chris Kalgren talks to Quinyx CEO Erik Fjellborg and Retail productivity expert Steve Levy about the key findings of the 2021 Gartner® Market Guide for Workforce Management.

Listen and learn these valuable points:

For more of this content, follow us and check out all the WFM shows as webinars here.

Our very own host Chris Kalgren sits down with Marie Robinson, EVP & Chief Supply Chain Officer at Sysco. If you’re curious on how to boost your customer experience to the max, this is the episode for you. The Fortune 500 company knew that employee engagement is a must for a happy business and that their drivers are the key to their customers’ hearts. So how did they succeed?