Shandel Group begins most trainings with Personal Accountability because personally accountable people are open minded, take ownership and think outside the box.
 
Shandel goes over the difference between reactive and proactive questions.

Reactive questions involve the words: who, why and when. These questions abdicate your responsibility and essentially leave you powerless.
 
Proactive questions and or responses involve: what or how, "I", and an action that can be taken.  "What can I do...?
 
Personally Accountable people take responsibility for their actions and do what needs to be done without blaming or making excuses.

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