CX Storytime, Tales from the Customer Journey

The Woman Who Was Told Differently


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CX Storytime host and storyteller Russel Lolacher shares the story of The Woman Who Was Told Differently.

In this tale, Clare has returned to a local mechanic to learn the current status of her beloved vehicle. What was told to her on this visit vs her initial visit may shock and astound you. And once this tale is over, we will explore how Clare felt based on these actions and discover the steps or strategies your business can take to be better. 

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CX Storytime, Tales from the Customer JourneyBy Russel Lolacher

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