The Workplace Communication Podcast

According to Marlene Chism, conflict isn't the problem - mismanagement of conflict is. If you think of almost any conflict you've ever had, it can be traced back to a conversation that should have happened but didn't.

As the author of From Conflict to Courage: How to Stop Avoiding and Start Leading, Marlene joins us on this episode of The Workplace Communication Podcast, Marlene joins us to talk about the role of avoiding, appeasing and aggression in conflict and guides listeners to reflect how identity drives behaviour.

Leadership tips you won't want to miss:

🎙️ Why conflict can't exist without being fueled by an inner conflict

🎙️ How the key to inner peace is personal responsibility

🎙️ Recognizing and approaching the 3 different types of resistance

🎙️ Identifying the 4 main reasons for relationship drama

Marlene Chism works with leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping managers address "the elephant in the room" and initiate conversations that get results. Marlene is a recognized expert on the LinkedIn learning platform, producing five educational video series on topics that include anger management, working with high conflict people, and having difficult conversations.

She has a degree in Communications, a master's in Human Resources Development, and she's an advanced practitioner in Narrative coaching. Marlene is the author of five books including her latest book, From Conflict to Courage: How to Stop Avoiding and Start Leading.

If you're looking to change the role that conflict plays in your life, then this episode is for you!

If you've enjoyed this episode, please be sure to subscribe and leave a review.

🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/

For a full written transcript of the episode, please see the show notes at the link above.

Marlene Chism's contact information:

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Instagram: marlenechismconsulting

Lindsay's contact information:

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Free e-course: Free Yourself from Workplace Confrontation and Conflict

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Do you have clarity on your priorities to an extent that it is easy to make daily decisions on when to accept requests for your time?

While many experts talk about the importance of saying no and others teach how to say no, Don Khouri, Executive Coach at Khouri Coaching, noticed that the real problem is that we don't like to say no.

On this episode of The Workplace Communication Podcast, as author of When to Say Yes, The 5 Steps to Protect Your Time, Don teaches us what he's learned about the mindset of the most productive people when they say YES.

Leadership tips you won't want to miss:

🎙️ Establishing criteria of what will (and will not) trigger reprioritization on your calendar

🎙️ Approaching delegating as creating a growth opportunity for someone else

🎙️ Shifting from "I don't have time" to "this is not a priority to me right now".

🎙️ Developing a road map for the priorities in your life

Don Khouri is a speaker, author, and executive coach who helps executives and business leaders be more productive and profitable. He is the author of When to Say Yes, The 5 Steps to Protect Your Time.

If you're looking to hit that magical state of productivity without intense stress, then this episode is for you!

If you've enjoyed this episode, please be sure to subscribe and leave a review.

🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/

For a full written transcript of the episode, please see the show notes at the link above.

Don Khouri's contact information:

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Lindsay's contact information:

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Free e-course: Free Yourself from Workplace Confrontation and Conflict

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Having spent many years as the only woman executive on a team, Teresa Vozza spent much of her time looking to men as her role models.

It was only after hitting the ER for a severe burnout that she could see the gender inequity and patriarchal systems that keep women from finding full command of their voice and their message.

This was an episode that spoke straight to my heart.

Join Teresa and I for the most recent episode of The Workplace Communication Podcast, where we explore how Teresa worked to change her old patterns and discussed her current mission of helping successful women become the voice in the room everyone listens to.

Leadership tips you won't want to miss:

🎙️ Why living out of integrity will always catch up to you in the end

🎙️ Finding coherence in times of stress

🎙️ Using pattern interrupting to develop behaviour patterns that will serve you more

🎙️ Stepping out of the societal conditioning of patriarchy

Teresa Vozza is an Executive Coach, NLP Trainer, and former Chief HR Officer. She is on a mission to help successful women become the voice in the room everyone listens to, so that they can influence, impact, and lead change masterfully.

If you're looking to step out of stereotypical gender roles in the workplace, then this episode is for you!

If you've enjoyed this episode, please be sure to subscribe and leave a review.

🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/

For a full written transcript of the episode, please see the show notes at the link above.

Teresa's contact information:

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Other

Video

YouTube

Lindsay's contact information:

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Free e-course: Free Yourself from Workplace Confrontation and Conflict

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Marc Reifenrath started Spinutech as a Junior in College. By tapping into common sense, he built a company that experienced zero turnover in its first 10 years.

ZERO!!!!

As Spinutech reached a phase of rapid growth, he realized that the speed and rate of recruitment were negatively impacting the culture of his organization.

Marc has spent 17 years perfecting Spinutech's now formalized onboarding process – a process that leaves Spinutech with turnover rates that are 20% lower than industry standards.

Listen in to our most recent episode of The Workplace Communication Podcast to learn more about what Marc and his team do with each employee during their first 100 days at work, so you can work towards retention rates that are similar to those at Spinutech.

Leadership tips you won't want to miss:

🎙️ How to develop an intentional process that will inject the DNA of your company into every new hire

🎙️ What Spinutech does to kick off onboarding, in hopes that each and every employee experiences the best first day they've ever had in a new job

🎙️ The importance of CEO involvement in building a lived vs. an aspirational workplace culture

🎙️ The top 2 factors to consider for each and every decision, that will you're your company culture aligned

Marc Reifenrath is the CEO & Co-founder of Spinutech. He has scaled the company to 150+ team members while fostering a company culture that attracts A-players from diverse backgrounds.

If you're looking to create an onboarding process that will create long-term employee loyalty and engagement, then this episode is for you!

If you've enjoyed this episode, please be sure to subscribe and leave a review.

🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/

For a full written transcript of the episode, please see the show notes at the link above.

Marc Reifenrath's contact information:

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Lindsay's contact information:

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Free e-course: Free Yourself from Workplace Confrontation and Conflict

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After getting passed over time and time again for promotions, feeling disrespected and even invisible at times, Ivna Currie, knew that something needed to change.

She realized that she'd been taught to be a people pleaser – and that it wasn't getting her what she wanted in life.

Ivna devoted herself to learning how to be more assertive. She ultimately got so good at it that she now helps misunderstood professionals speak up without coming across as rude or aggressive so that they can be taken seriously, respected and recognized.

On this episode of The Workplace Communication Podcast, Ivna shares her best tips on how you too can become more assertive.

Leadership tips you won't want to miss:

🎙️ Defining elements of being assertive vs. aggressive

🎙️ Identifying and eliminating the assumptions that lead to conflict and resentment

🎙️ Dealing with blame and criticism effectively

🎙️ How to extract yourself from cycles of judgment and defensiveness

Ivna is a Forbes contributor, has a MBA from INSEAD, the leading MBA outside of the U.S., and lived and worked in 4 continents.

If you're looking to find your voice without stepping over the voice of others, then this episode is for you!

If you've enjoyed this episode, please be sure to subscribe and leave a review.

🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/

For a full written transcript of the episode, please see the show notes at the link above.

Ivna Curi's contact information:

Website: https://assertiveway.com

LinkedIn: https://www.linkedin.com/in/ivna-curi-mba-67083b2/

YouTube: https://www.youtube.com/channel/UCEPOxnfBixJHg5g9N8uM44A

Facebook: https://www.facebook.com/AssertiveWay/

Twitter: https://twitter.com/assertiveway

Instagram: https://www.instagram.com/assertiveway/

Other: https://speakyourmindnow.libsyn.com https://assertiveway.com/free/

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Free e-course: Free Yourself from Workplace Confrontation and Conflict

Odell Bizzell's career journey has spanned everything from high school candy store mogul to prison guard to Communication Expert.

The common thread across all of his professional and personal experiences has been finding how we can all have a true impact through the decisions we make in our lives – impact on our culture, our communities, and our companies.

It's our day-to-day conversations that spark growth and influence the impact we make in our lives.

Join us for this episode of The Workplace Communication Podcast, where Odell and I explorehow intentional communication can enhance the quality of our lives.

Leadership tips you won't want to miss:

🎙️ How people remember the moments of true connection in their lives more than anything else

🎙️ Shifting metrics to counting the talks rather than the costs

🎙️ The different levels of trust and how to meet people where they are in trust-building

🎙️ Getting clear on what builds and breaks trust for you

Odell Bizzell is a nationally known blogger, speaker, author, and entrepreneur. He works with organizations that want their leaders to develop the skills necessary to thrive in a diverse workforce.

If you're searching for more meaning and connection in your life and your career, then this episode is for you!

If you've enjoyed this episode, please be sure to subscribe and leave a review.

🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/

For a full written transcript of the episode, please see the show notes at the link above.

Odell Bizzell's contact information:

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FREE mini-course

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Free e-course: Free Yourself from Workplace Confrontation and Conflict

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As an educator, Barry found himself faced with a student who had just admitted that he'd missed course deadlines because he had a gambling problem and had stolen $300 from his sports team.

In that moment, Barry had two choices. He could use his authority to scold the student for making bad choices. Or he could choose to try to see beyond his bad decision and truly connect with the student's common humanity.

Barry knew that he could play a role in helping this student step into a new definition of who he was as a person.

On this episode of The Workplace Communication Podcast, we're talking with Barry and I explore using a character first leadership approach that will enable you to identify issues at a deeper level and find solutions that really work.

Leadership tips you won't want to miss:

🎙️ How character stands firmly in the face of ego

🎙️ The exponential power of recognizing character strengths in others that they cannot see for themselves

🎙️ Finding the right match of different character virtues to bring to each situation

🎙️ Showing up better each day without kicking yourself for the mistakes you've made in the past

Barry Lewis Green is better known as the Unity Guy at Epic Engage. He's spent 40 years in leadership training and development and 27 years as a college business educator. He is purposefully passionate about character leadership and unity building. He is also the Producer and Host of TUGtv.

If you're looking to dig into the core of what leading through character can bring to you and your team, then this episode is for you!

If you've enjoyed this episode, please be sure to subscribe and leave a review.

A written transcript of this podcast episode is available upon request. To request a copy, please send us an email.

Barry Lewis Green's contact information:

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Book: Human Being Being Human

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Facebook

Twitter

Instagram

TUGtv on Vimeo

The Virtues Project

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Free e-course: Free Yourself from Workplace Confrontation and Conflict

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"What does good connection look like to you?".

Rather than assuming what is needed for teams to work well together remotely, it's a question that McKenna Sweazey suggests be asked to all team members.

On this episode of The Workplace Communication Podcast, McKenna shares tips on rewriting virtual communication, feedback and connection from her soon-to-be-published book: How to Win Friends and Manage Remotely.

Leadership tips you won't want to miss:

🎙️ The difference between understanding the feelings of your team members and feeling responsible for fixing them

🎙️ How virtual connections make it harder to ascertain enough context to interpret the meaning behind others' actions

🎙️ Why keeping everyone on mute during meetings may not be serving you

🎙️ How the virtual world has made iterative feedback much more formal and challenging – along with tips of how to give effective virtual feedback

McKenna Sweazey is a Digital Empathy and remote work expert and author. With a career spent working in global organizations, from corporates to start-ups, managing remote teams around the world, she's refined her communication skills to be as effective in person as from 6,000 miles away. Her book, How to Win Friends and Manage Remotely, is coming this fall from Career Press.

If you're looking to build greater empathy into remote work, then this episode is for you!

If you've enjoyed this episode, please be sure to subscribe and leave a review.

🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/

For a full written transcript of the episode, please see the show notes at the link above.

McKenna Sweazey's contact information:

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Lindsay's contact information:

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Free e-course: Free Yourself from Workplace Confrontation and Conflict

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Do you find yourself facing a case of the Sunday scaries as each weekend winds down, dreading going back to work the next day? How can we all find a space where we're excited about the contributions we make to the world each day through our work?

According to Amy Lynn Durham, Founder/Spiritual Business Coach at Create Magic at Work it comes from combining the serious inner work we all need for maximum results with fun, humour and magic. Join us for this episode of The Workplace Communication Podcast, where we chat about creating magic at work by tapping into your own inner spiritual intelligence.

Leadership tips you won't want to miss:

🎙️ Why emotional intelligence is an overused concept

🎙️ The power of being able to put aside day to day concerns to focus on a bigger view

🎙️ How making wise and compassionate decisions for yourself allows you to extend same to others

🎙️ Recognizing whether your ego or higher self is driving in the moment

Amy Lynn Durham is the Founder of Create Magic At Work, where she uses her expertise as an Executive Coach to uniquely blend spirituality & business to help leaders increase courage, confidence, productivity, & decrease stress. She shares her magic with leaders who know that there's more to life than just going to work every day like a robot and earning a paycheck.

If you're looking to find deeper purpose and meaning in both your career and your life, then this episode is for you!

If you've enjoyed this episode, please be sure to subscribe and leave a review.

🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/

For a full written transcript of the episode, please see the show notes at the link above.

Amy Lynn Durham's contact information:

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LinkedIn

YouTube

Facebook

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Lindsay's contact information:

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Free e-course: Free Yourself from Workplace Confrontation and Conflict

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No matter how hard we may try to control business outcomes, nothing ever goes perfectly according to plan.

In fact, sometimes, things go so far off the tracks that we may be drawn to protect ourselves – to hide all possible traces of our missteps.

On this episode of The Workplace Communication Podcast, we're talking with Alyssa Cox, Founder at Blue Swift Consulting about how taking an intentional approach to learning from failure provides not only the opportunity to learn, but to identify the unremediated root causes of failure so they don't continue to drive future failures and break apart teams.

Leadership tips you won't want to miss:

🎙️ Turning feedback that doesn't quite hit the mark into actionable feedback – both as feedback deliverer and receiver

🎙️ Looking at project status evolution as an indicator of workplace culture

🎙️ How retrospective feedback gets you stuck

🎙️ The leadership responsibility of structuring feedback moments and how to do so

🎙️ Questions to ask during interviews to determine if you're stepping into a risk-aversive or a risk-inclined workplace culture

If you're looking to shift from blame towards making learning from failures a frequent and collaborative experience in your organization, then this episode is for you!

If you've enjoyed this episode, please be sure to subscribe and leave a review.

🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/

For a full written transcript of the episode, please see the show notes at the link above.

Alyssa Cox's contact information:

Website

LinkedIn

Podcast: The Change Artist

Lindsay's contact information:

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Free e-course: Free Yourself from Workplace Confrontation and Conflict

LinkedIn Previous podcast episodes