In this episode:

1. Dr. Elbie introduces the class to the Toyota Production System concept known as the "5 Whys." Dr. Elbie explains why this is so valuable a tool for everyone.

2. In the Insights section, Dr. Elbie points out why "Getting Pissed" about a problem in the company is usually a good place to look for wastes.

3. He discusses how the act of getting pissed about things has changed the world.

This makes for interesting material because once you hear it you immediately want to look at your own situation.