In this episode, it is clear that things are starting to change at Quality Pump. Dr. Elbie discusses why the 80/20 Rule or the 20/80 Rule is so powerful.
1. It provides great leverage in problem solving.
2. Isn't it the way Mr. Grimes manages anyway without knowing it?
3. The employees struggle at first with the idea but are able to ask intelligent questions to get a better handle on the concept.