This is probably the most animated section of the book. Over the years, this type of encounter has occurred with just about every section of the business. Most people think the world spins around them. Unfortunately, it doesn't. And in this episode, you get to listen to the angry exchange between one such individual and Dr. Elbie. I had an encounter almost exactly like this in one of my best clients. The fun part is that it turned out OK. But it is in doubt for a little bit. Enjoy.