Diaries from the War on Waste

The WOW Paradox - Chapter 17 - Part 2


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This episode involves 3 key points:
1. It concludes the argument between the head of IT and Dr. Elbie with Mr. Grimes jumping in to get a few licks on John the head of IT.
2. A similar argument with Chris Snyder, the CFO, who believes that he and the managers could do the WOW training if they were given a Train the Trainers program. Argument ensues.
3. Mr. Grimes has another discussion about "The War on Waste Paradox."
As the book comes to an end, you can sense people letting off steam in class and this is the fun part. It is like the climax of a Verdi Opera. And we aren't over yet.
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Diaries from the War on WasteBy Dr. Len Bertain