As with beauty, quality is in the eyes of the beholder. Looking at the organizational growth of the top companies, they have one thing in common - quality in their service or product and very satisfied customers. How they achieve this may differ, but their output is similar in terms of customer testimonials. As an authority figure in quality, OHS, and risk management in manufacturing and service industries, Natella Isazada talks about improving organizational performance and the implications of neglecting quality in the workplace. She shares her personal principle of “quality in, quality out” and the different applications it has in the workplace and in our daily lives.
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