In this Restrocast episode, Rusty Bills, COO of Galardi Group (Wienerschnitzel, Tastee Freez), shares his journey from busboy to the C-suite and everything in between. He opens up about his early days in the kitchen, how hands-on leadership shaped his path, and why building strong relationships with franchisees is the foundation of long-term success.

Rusty discusses the realities of running a franchise in today’s environment, from navigating California’s $20/hour wage law to leveraging technology for operational efficiency. 

He also touches on how franchisee trust led to the creation of his leadership role, and why there's no substitute for learning every part of the business from scrubbing floors to managing store tech stacks.

Find us online: 

Ashish Tulsian- LinkedIn 

Rusty Bills- LinkedIn