It is known that public services have been under strain in the UK and people are seeking solutions to their problems through various venues. Then, why are there so many ombudspersons while only 17% of the people know what an ombuds does? Why can this system not be reformed despite promises by various governments? What are the strengths and weaknesses of this fractured ombuds system in conflict resolution? What were the most significant cases handled by the Parliamentary and Health Ombuds? The former Higher Education and Parliamentary and Health Ombuds Rob Behrens answered all these questions in this episode.