Have you ever wondered how large companies like Home Depot, Chick-fil-A, Silver Dollar City, and the Ritz Carlton can consistently drive excellence to the front lines? How is it (as a customer) you can experience such consistency from one employee to the next, or even from one location to the next and experience the same vision across the board? It seems like, the more employees you have involved in the equation, thrown into the mix, the more difficult it would be to consistently produce the same quality and excellent customer service every time. Though there are many contributing factors, today we're going to talk about the impact that is created when volunteers and leaders think like owners.

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