How do you start thinking outside the box? Carl and Richard chat with Mark Miller about his approach to creative problem-solving - not just solving the problem, but making it appear like there's no problem at all! Mark talks about driving toward optimal solutions, with some examples from his work in CodeRush. You don't always have the perfect tools to do everything you want, which is where improvisation comes in. The conversation also digs into getting beyond failure, being willing to walk away from an approach and try something totally new. There are many ways to solve problems, and part of the fun is trying a new way!