Making Personalization Human (Thinks Out Loud Episode 252) – Headlines and Show Notes
Personalization matters in 2020. Customers want it, need it, expect it. And you need to provide it to them. Especially as we enter a world where GDPR and ITP matter to your customers, it's increasingly important that you meet their needs in a way that helps them trust you – and choose you. Fortunately, today's episode of Thinks Out Loud can help you figure out how to do that. And the best place to start is by making personalization human.
Want to learn more? Here are the show notes for you:
* Keep Your Content from Disappearing into the Blogroll – SoloSegment which includes these staggering stats:
* 31% of customers say they wish their shopping experience was far more personalized than it currently is, and 74% of customers feel frustrated when website content is not personalized
* A recent report from Seismic shows that personalized content helps achieve B2B objectives. 80% of respondents claimed all of their top objectives were better met when content is personalized.
* And their point is that "you need content findability."
* SearchChat Podcast: Your Customers are Begging for (Better) Personalization – SoloSegment
* Personalized messages still feel like mass marketing
* Mary Meeker report and what it says about data
* Personalization – It's Not Just for B2C – SoloSegment
* In a SalesForce report, 65% of B2B buyers switch brands if a brand doesn’t personalize communications. 75% expect companies to “anticipate their needs and make relevant suggestions” by 2020.
* According to the Seismic report, of the B2B marketers who responded, 55% have been personalizing content for two years or less. For a little over half of marketers, the main stumbling blocks are a lack of technology, bandwidth, and data. 67% are using entirely or mostly manual processes for content personalization.
* That's a huge benefit to your. If two-thirds of your competitors are trying to do this manually, as Madeline Moran writes at SoloSegmnt, "With a little automation plus the data on your website, you could be leading the pack."
* Joke about outrunning the bear
* How to personalize your search marketing – Think with Google
* Melissa Goodis, associate VP of media at Celebrity Cruises
* In fact, for the first half of the year, Celebrity Cruises drove 140% more revenue year over year and saw its conversion rates nearly double, up by 98% year over year.
* And Justin Levine, director for search and social at Media Storm (Celebrity Cruise's agency): "Automation was key in making this a success. Leaning into the technology and data meant our strategy wasn’t driven by our own assumptions. For example, we might have thought one audience would perform better, but if they didn’t, we would have wasted resources. Instead, we could simply allow automation to optimize for the best audiences.