Episode Overview:

In this episode, the Tern team dives into a series of powerful product updates designed to make life easier for travel advisors. David Shull (Co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) explore a brand new Chrome extension that can import content from nearly any website directly into Tern. From AI-powered itinerary imports to a new report that shows where clients are traveling around the world, it’s a fast-paced look at tools that reduce busywork and improve client support. Plus, updates to insurance workflows, calendar integrations, and a preview of major features entering beta soon.

Episode Topics:

(00:00) Welcome Back to Flight Path

The team kicks off the episode with a weekly check-in and a preview of major product updates shipping this week.

(05:51) New Chrome Extension for Importing Content into Tern

A new Chrome extension allows advisors to import itineraries, forms, images, and templates from almost any website directly into Tern using AI.

(08:25) AI Matching for Properties and Activities

The extension works with Tern’s AI Assist system to automatically match imported content to known hotels and geo-tagged properties.

(14:03) Insurance Workflow Improvements

New settings now require travelers to explicitly accept or decline travel insurance, helping advisors maintain proper documentation.

(17:01) New “Where in the World Are Your Clients” Report

A new report and map view shows where clients are currently traveling or scheduled to travel, helping advisors respond quickly during global disruptions.

(19:45) Quality of Life Updates

Smaller improvements include real-time price checks for Project Expedition bookings, activity template preview improvements, and easier cleanup of old trip statuses.

(25:00) Faster Unclaimed Booking Matching for Agencies

Performance improvements dramatically speed up the process of matching supplier statements to advisor bookings.

(28:30) Calendar Tips and Tern Events

Advisors can now see Tern events like office hours and webinars directly inside the Tern calendar and sync filtered views to external calendars.

(31:49) What’s Coming Next

Closed betas begin for host reconciliation, itemized package pricing, and additional integrations including transfers and new insurance partners.

Show Highlights:

“Import itineraries, forms, and media from almost any website directly into Tern using a new Chrome extension”

“A global travel map report helps advisors instantly see where clients are traveling”

“Insurance workflows now require travelers to accept or decline coverage”

“Major upcoming betas include host reconciliation and itemized package pricing”