And this episode I would like for people to understand the value of being honest with the customer and letting them know their other options before giving him a big price I reminded him that the most economical way was for us to load a truck for him and then gave him the calls for us to do it and then pushed him away telling him to call other people they are going to call other people either way it gives you more credibility when you suggest this and then afterwards we offer to bring free moving boxes regardless if he harms us or not offering value to him we will take him boxes in a few days and pressure him to make a decision and leave with a deposit this technique comes from 22 years of customer service 828 713 1999 Bruce Hensley