This Is CX

This Is CX

By Paul Hagen, Mike ManfredoBusiness
Download on the App Store

This Is CX episodes

  • Episode 2: CX Strategy and the CX North Star
    In our second episode, we discuss this importance of defining a customer experience strategy, what a good strategy includes, the importance of the "CX North Star", and how we help organization's go about successfully defining their strategy. We introduce a new segment, "CX in the News", where we talk about some recent updates in the airlines industry.
    27 min
  • Episode 1: An Introduction to Design Thinking and CX
    On Inauguration Day 2017, our inaugural episode of this podcast focuses on what Design Thinking is and how its used to intentionally design new customer experiences. We also cover some real-world experiences that companies may want to re-think ("Experiences that Suck").
    16 min

About This Is CX

From the publisher's feed

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be…