Frank Agin touches on the subtle, strategic conversational technique, elicitation, which is used to draw out information with direct questioning, as it leverages people urge to correct or elaborate on statements other make.

For more insight on professional relationships, business networking, and generating referrals, contact Frank Agin at [email protected]. Through AmSpirit Business Connections, entrepreneurs and professionals grow their business through word of mouth and strong relationships—building reputation, strengthening marketing, and increasing sales.