Author and workplace communication consultant Alissa Carpenter shares how you can build strong relationships — even when you need to say no to requests and opportunities. Learn more about her and her work at http://www.notokthatsokcoach.com/. For more insight on professional relationships, business networking, and generating referrals, contact Frank Agin at [email protected]. Through AmSpirit Business Connections, entrepreneurs and professionals grow their business through word of mouth and strong relationships—building reputation, strengthening marketing, and increasing sales.