In this episode, Ari and Andy discuss writing, governing, and executing 'Bring Your Own Everything' (BYOE) policies. How do you strike a balance that ensures no one - customers, staff, or security - want to drop-kick you for over-complicating their lives? Also, can we get wifi on this vintage typewriter or what? (www.beyond20.com)

In this episode, Ari, Commanda, and Andrew Seavey dive into the Service Desk, horror stories and all. Learn how to staff your service desk with the right people, measure the behavior that's ACTUALLY important (sorry, vanity metrics), and implement quick fixes that will see your service improve in a matter of weeks - sometimes days. Also jokes - because of course. (www.beyond20.com/this-is-itsm)

Special guest Andy Rivers, former ACIO of the University of Tennessee, talks cyber security best practice and governance with Ari. Lindsey makes a gorgeous tin foil hat. (www.beyond20.com/this-is-itsm)