Super Clinic Project Podcast

This Mistake Is Costing Clinics Millions

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Host Jennifer Gligoric welcomes Justin ITee Walker, founder and CEO of ITCMD, healthcare cybersecurity expert managing over 40 clinics, and host of the Multiverse Leadership and Technology podcast. Justin’s story is one of profound personal transformation—from surviving addiction and a near-death overdose to becoming a leader in cybersecurity and self-leadership. In this episode, he reveals why the “human firewall” is the most critical defense for clinics, and how authentic connection, training, and empathy can protect your business from even the most sophisticated cyber threats.

Key Topics & Takeaways

The Human Firewall: Why Connection Matters

  • Human error is the #1 cybersecurity risk in clinics—connection, awareness, and consistent training are the best defense.
  • Social engineering and phishing attacks target busy, untrained staff. Even top-tier clinics can be crippled by a single click or call.

    • Spotting Phishing, Social Engineering, and Deepfakes

    • Don’t trust emails just because they look familiar—always check sender addresses and hover over links before clicking.
    • Urgent, time-sensitive emails are classic red flags for phishing.
    • Attackers now use AI to create fake Zoom calls, phone calls, and even deepfakes that convincingly mimic CEOs or staff.
    • Always verify unusual requests for money or sensitive info, even if they sound or look legitimate.

      • Modern Antivirus Isn’t Enough

      • Traditional antivirus (like Norton) is obsolete. Clinics need behavior-based tools like EDR (Endpoint Detection & Response), set up by a reputable, human-focused IT partner.
      • DIY security doesn’t cut it—partner with professionals to safeguard your clinic’s data and systems.

        • Small Clinics Are Not Immune

        • Solo and small clinics are prime targets—attackers assume they lack robust security. Proactive cybersecurity is essential for all clinic sizes.

          • Justin’s Personal Transformation and Leadership Philosophy

          • Justin’s journey through addiction, overdose, and recovery led to a focus on self-leadership and authentic human connection.
          • His experience with autism gives him unique insights and “superpowers” in compassion, intuition, and reading people—skills he leverages in both personal growth and cybersecurity leadership.
          • Technology is easy—the hard part is building trust, empathy, and connection.
            • Actionable Insights for Clinic Owners
            • Prioritize Staff Training:
              • Teach everyone how to spot phishing emails and social engineering attempts.
            • Upgrade Security Tools:
              • Move beyond traditional antivirus to behavior-based solutions like EDR, with professional support.
            • Establish Verification Protocols:
              • Always verify unusual requests for sensitive info—by phone, email, or video—even if they seem urgent or familiar.
            • Build a Culture of Self-Leadership:
              • Encourage growth, resilience, and human connection at every level of your organization.
            • Leverage Your Unique Strengths:
              • Embrace your own challenges and turn them into leadership superpowers.
              Memorable Quotes

              Human connection is the greatest cybersecurity tool—we are the true frontline. — Justin ITee Walker

              Even the best antivirus is useless if you’re not trained to recognize threats. — Justin ITee Walker

              It starts with self-leadership. If I can’t show up for myself, I can’t show up for the companies or people I’m trying to help. — Justin ITee Walker

               

              Things are not just about the technology, but about how you show up as a human being. — Justin ITee Walker

               

              Don’t be afraid to verify—call official numbers, check with your IT, and never rush. — Jennifer Gligoric

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              About Our Guest

              Justin ITee Walker is the founder and CEO of ITCMD, a leader in healthcare cybersecurity, and host of the Multiverse Leadership and Technology podcast. He specializes in protecting clinics from modern cyber threats through human-focused strategies, self-leadership, and cutting-edge technology. Connect with Justin at justiniteewalker.net or find the Multiverse Leadership and Technology podcast at multiverseleadershippodcast.net.

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