What’s the secret to a thriving business? It’s not just great products or top-notch service—it’s something way more powerful.

In this episode, Whitney Lee sits down with Michelle Villatoro to talk about the one thing that can make or break your company: leadership. But we’re not just talking about fancy titles or managing tasks—we’re diving into what real leadership looks like and how it shapes everything from team culture to customer experience.

Whitney and Michelle break down why emotional intelligence, human connection, and authenticity matter more than ever. They also get real about leadership mistakes, handling employee turnover, and why different generations expect different things from their workplaces.

If you’re leading a team (or want to), this episode is packed with the insights you need to create a culture where people want to stick around, grow, and give their best.

🔥 The #1 leadership mistake that’s hurting your business🔥 Why emotional intelligence is the secret weapon of great leaders🔥 How to keep employees engaged (and stop the revolving door of turnover)🔥 The key to leading different generations without frustration🔥 How to build a culture where people actually want to work

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