Paying attention to your Parts Matrix as a source of incremental gross profit growth can help fine tune the profitability of your business.

Answering the phone sounds simple yet we mess it up in business every day! How and when the phone is answered is far more important than you'd think. Who does it, how is it done, when is an important customer put on hold and how do we train everyone are all important considerations.

Learning to lead people to the conclusion that you need them to reach is the art and science of persuasion. In this episode we talk about using empathy, specific words, and questions to lead a customer or employee to make the decision you want and need them to make.

We've talked for years about what the future of automotive repair was and what was likely to hurt our ability to service and repair automobiles. While having these discussions we completely ignored the really enemy that is now staged to obliterate the automotive service industry.

We all have a unique story as to how we arrived where we are now in life. This is a story of impetuous decisions, barely getting by, accidentally landing in business, discovering a talent, and wanting to help small businesses.

An introduction to the Thoughts From The Repair Shop Rescue Coach audio program. What I hope to do, why I'm choosing audio over video and a request for feedback.