In this week's Workplace Readiness class, we covered effective written communication. How do we respond in a way that allows for communication and a healthier emotional connection? Try the four step approach mentioned in this podcast the next time you come across a challenging message in your inbox.
Works referenced:
Dollard, C., 2017. Invest In Your Relationship: The Emotional Bank Account. [online] The Gottman Institute. Available at: [Accessed 7 October 2020].
Nummenmaa, L., Glerean, E., Hari, R., & Hietanen, J. K. (2013;2014;). Bodily maps of emotions. Proceedings of the National Academy of Sciences - PNAS, 111(2), 646-651. doi:10.1073/pnas.1321664111
Plutchik, R. (2003). Emotions and life: Perspectives from psychology, biology, and evolution (1st ed.). Washington, DC: American Psychological Association.