Today’s show is Seeking Employee Feedback. Listen to the show on iTunes and Stitcher. For employees, having this interactive, feedback relationship with their manager on a more frequent basis helps them feel more supported by that manager. The manager that is listening and responsive to employee needs and concerns is considered to be a manager who […]

Today’s show is Specific Situational Feedback Conversations. Listen to the show on iTunes and Stitcher. Don [00:00:00] What we’re trying to do is have a conversation that does more than simply trigger defensiveness and threat. Our strategies that we develop for managers and use in our workshops, are about getting underneath threat detection. Don [00:00:17] My […]

Today’s show is Scheduled Feedback Conversations. Listen to the show on iTunes and Stitcher. Don [00:00:00] Feedback needs to be seen as this less formal top-down approach, often punitive—do this or that—and it needs to be more of a conversation about a range of things that the employee brings to the workplace. Don [00:00:17] My […]

Today’s show is Recognition. Listen to the show on iTunes and Stitcher. Don: [00:00:01] We estimate that about 80 percent of the recognition that employees get is negative. This employee, in their open-ended answer said, “I did this job 99 times perfectly. The one time I made a mistake was the only time I saw […]

Today’s show is Validation. Listen to the show on iTunes and Stitcher. Don: [00:00:00] Each one of your employees wakes up every morning in search of validation. We rarely get enough at home and we rarely get enough at work. One thing managers can know about all of their direct reports, they’re all in a […]

Today’s show is Establishing Meaning and Purpose. Listen to the show on iTunes and Stitcher. Don: [00:00:00] There are more opportunities for employees than they’ve ever seen. And, if they’re in a job where there is no emotional velcro, the term we use for are they connected to their job in a way other than […]

Today’s show is, Create A Felt Sense of Safety. Listen to the show on iTunes and Stitcher. Don: [00:00:01] When an employee does not feel safe at work, that a significant part of their brain’s capacity is dedicated to dealing with that threat either real or imagined. Don: [00:00:09] So there’s a significant cost, if […]

Today’s show is Building Trust and Connection. Listen to the show on iTunes and Stitcher. “It would be so healthy for all of us if we thought that our leaders were advocating for us. And, that’s an opportunity every leader, every manager, at every level in the organization has. Are you an advocate for your […]

Today’s show is Building Relationships With Your Employees. Listen to the show on iTunes and Stitcher. Don: [00:00:00] What’s going to hold an employee to an organization? What’s going to make them want to be there and stay there? And it’s this emotional velcro. If something feels like family, those are the hooks and loops […]

Today’s show is Equipping Managers to Lead. Listen to the show on iTunes and Stitcher. “We don’t want employees feeling invisible. We want managers to be noticing them. And, we would like them to find one thing to give recognition to, every single one of their team members, once a week. Does it take more […]