In this episode, host Jakub Grajcar sits down with Tiffany Burke, an independent consultant with 22 years of experience in healthcare IT and practice management. As an expert in Athena Health implementations, Tiffany shares her playbook for helping practices grow smarter. We dive deep into why staying ahead of trends is the key to success , how to make tough but necessary staffing decisions , and the right way to foster a positive, team-oriented culture.

We cover:

💡 The #1 tip for practice growth: Why jumping on innovation and trends sets successful practices apart
⚙️ Expert Athena Health tips: How to properly use Practice Roles and Encounter Plans to maximize efficiency
📈 A consultant's staffing framework: How to decide when to add, cut, or (most importantly) re-utilize team members after implementing new tech
🤝 The "family" debate: Tiffany's take on building a supportive, team-first environment and why it's crucial in a medical office
💬 Handling tough conversations: A step-by-step guide to cutting staff with grace and maintaining team morale
🎯 Why your "Mission, Values, and Goals" are the foundation for every decision, from leadership to implementation

Resources mentioned:

👤 Guest: Tiffany Burke
LinkedIn: https://www.linkedin.com/in/tiffany-burke-5b2a3320/

Other Resources:
🐒 Harvard Business Review  "Who's Got the Monkey?" (HBR Article)

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