"I think that's my favourite part, talking to customers" - Hunter

This week on Wrench Turners Podcast

RSE Mechanic, Solo Shop Owner, and Content Creator

Hunter Layton aka "Motorcycle Guy"

https://www.youtube.com/@motomedicyyc

Key Takeaways:

1️⃣  Transitioning to mobile repair, mechanics need to acquire new business skills such as customer relations and sales.

2️⃣ Building trust with customers is key and requires understanding their needs, effective communication, and consistent quality service, even though not every interaction will result in satisfaction.

3️⃣ Health and fitness are crucial in demanding jobs like automotive and motorcycle repair, so technicians should prioritize their well-being for long-term career success.

Let’s get into it.

J.

—-

I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.

You can find Wrench Turners Merch here:

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Wrench Turners Website

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Riverside FM

https://riverside.fm/?utm_campaign=campaign_1&utm_medium=affiliate&utm_source=rewardful&via=joshua-taylor

Hunters YouTube: 

https://www.youtube.com/@motomedicyyc

Hunters Inst:

https://www.instagram.com/motomedicyyc

Hunters TT:

https://www.tiktok.com/ @motomedicyyc  

Summary

In this conversation, Joshua Taylor interviews Hunter Layton, also known as Motorcycle Guy, about his experience as a mobile motorcycle mechanic. They discuss Hunter's tool collection, how he got into the trade, his transition to being a mobile mechanic, and the challenges and lessons he has learned as an entrepreneur. They also explore the importance of communication with customers and how to get them excited about the repair and maintenance process. The conversation covers various topics related to the automotive and motorcycle industry, including shopping for parts, pay and work structure, building trust, taking care of your body, diet, and health, the importance of health in the industry, advice for technicians, future plans and collaboration, and appreciation for positive content.

Chapters

00:00 Introduction

00:46 Hunter's Tool Collection

03:28 Getting Into the Trade

06:08 Motorcycle Apprenticeship

10:07 Hunter's Motorcycles

11:44 Changing Bikes

12:44 Value of Motorcycles

15:06 First Year as an Apprentice

19:05 Transition to Mobile Mechanic

21:39 Benefits of Being Mobile

25:09 Challenges of Being an Entrepreneur

26:34 Dealing with Difficult Customers

29:05 Lessons Learned

34:39 Communicating with Customers

36:30 Getting Customers Excited

38:26 Shopping for Parts

39:41 Pay and Work Structure

40:58 Building Trust

41:33 Taking Care of Your Body

45:06 Diet and Health

47:34 The Importance of Health in the Industry

48:46 Advice for Technicians

49:12 Future Plans and Collaboration

51:32 Appreciation for Positive Content

52:43 Closing Remarks