In this episode of The Digital Executive, host Brian Thomas speaks with Tim Thomson, founder of Cyber Trends, shares hard-earned lessons from scaling an MSP to $7M in recurring revenue. He explains why many owners become the bottleneck—and how ego, lack of delegation, and weak processes hold businesses back. Tim emphasizes the power of simple, repeatable systems, strong leadership, and operational maturity to unlock real growth. He also explores how AI is reshaping the MSP landscape, separating those who embrace efficiency and outcomes from those who risk falling behind.

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